Child’s Meta account suspended – unable to confirm date of birth

Hi, I need help with my son’s existing Meta Quest account.

I received an email from Meta saying that his account had been suspended because his date of birth needed to be confirmed. The email said I needed to confirm his age to prevent the account being disabled.

When I click “Confirm Cameron’s age” in the email, it takes me to Family Centre, but there is no option to confirm his date of birth. Cameron is already correctly listed as a family member under my account.

His Quest is now unusable and displays: “Open the Meta Horizon app to fix a problem with your account.”

I have also tried Meta’s Get Support process, but it repeatedly redirects me to Facebook/Accounts Centre instead of allowing me to resolve the suspension.

I do not want to create a new account or factory reset the headset because there are existing apps and purchases associated with his account.