Contacting Meta about unknown charges

5 replies
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Hi. I just logged into my bank and saw a $8.47 charge from Meta for "Meta Horizon+" subscription. I have no recollection of subscribing to anything. I went back through my PayPal Meta charge authorization activity, there hasn't been an $8.47 charge to Meta since May and I know what that was - I let my friend's kid play with my VR and the little spent $300 buying all sorts of things because I never thought about having to protect purchases since this is only (usually) adult used.

Anyway... back then I had this frustration too because I couldn't get a hold of anyone at Meta. But I dropped that because the mother gave me the $300. The kid hasn't been on my VR for weeks though, so I don't think this is the same thing. As such, I'd like to talk to someone at Meta.

I saw a phone number in PayPal for the charge; (650) 543-4800. I imagine they require contact information for charges, great. So I call it and get a recording that says "lol phone support? no. go to meta.com/help. now get out" and it hangs up (I may be paraphrasing slightly lol).

So does anyone know a way to contact them so I can find out WTF this charge is about, when it was initiated, from what IP the purchase came, etc?

Choleni

Honored Contributor

Hi Strahan 🙂

So does anyone know a way to contact them

Here you go:

Meta support via email, chat or WhatsApp

K

kojack

Honored Contributor

Meta Horizon+ is a subscription service that gives you access to a rotating library of games.

It gives you a 3 month free trial when you subscribe. So what sounds like happened is in May your friend's kid activated Horizon+. Now 3 months later the trial has expired and they've started charging.

Author: Oculus Monitor , Auto Oculus Touch , Forum Dark Mode , Phantom Touch Remover , X-Plane Fixer Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

Choleni

Honored Contributor

kojack 👍

Yes, that's probably what happened.

steve40

Honored Contributor

I let my friend's kid play with my VR and the little spent $300 buying all sorts of things because I never thought about having to protect purchases since this is only (usually) adult used.

There's a very good reason why you can add a Store PIN to your device 😉.

Also, letting a young child use an adult headset account is a bannable violation of Meta's terms of service.

YOU are entirely responsible for what happened and you should return that $300 to the child's mother!

M

Maccyb123

Honored Contributor

steve_40 Totally in agreement! 😁

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