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MisterC72
MisterC72
Participant
March 16, 2025
Question

Controller and hands showing all the time on game on secondary profile since v74 update

  • March 16, 2025
  • 32 replies
  • 5899 views
Hi all,
 
I've been having a weird issue with my son's Quest 2 since the last update. I'm the device owner, and he has his own profile on the headset with app sharing enabled.
 
The problem is that no matter what game he launches, the controllers and hand outlines remain visible. This only happens on his account—my account works fine.
 
I’ve tried a bunch of troubleshooting steps:
• Removing and re-adding his account  
• Turning off experimental settings  
• Clearing all boundary data  
• Toggling body and hand tracking on and off  
• Disabling auto hand tracking switching  
• Doing a full factory reset on the headset  
 
Before the factory reset, there was also a window handle (Small white floating bar) with no window attached constantly on the screen. It appeared in both the Quest home environment and in games, and though it could be dragged around, it didn’t seem attached to anything. The window handle hasn’t reappeared since the reset, but the controller and hand outlines issue remains.
 
Has anyone else experienced these issues with secondary accounts (or even primary), or does anyone have any suggestions for a fix?
 
Thanks!

 

      32 replies

      Show previous replies
      SamuraiDoggo
      New Participant
      April 17, 2025

      It's been like 3 updates and the **bleep** bug is still not fixed. HOW?

        518Niecy
        Participant
        April 17, 2025

        I agree.  They gave me a $20 credit for opening a ticket but never said a word about a fix.  I have factory reset and removed/reinstalled the secondary account and neither actions helped  the hand controller or menu bar issue.  It looks like the primary account is never fully closing when we are switching to the secondary.  I hope lots of people are opening tickets it may be our only hope for a fix.

        cegli
        Up and Coming
        April 18, 2025

        Yeah, it's a bummer that not only have they not fixed this yet, we also can't roll back an older version of the firmware that actually works. All of this is reminding me why I'm typically a PC gamer and stay away from closed ecosystems where I don't really own the hardware.

        Currently working on Dolphin VR Website/Downloads: https://dolphinvr.wordpress.com/ Follow along: https://github.com/cegli/dolphin/commits/VR-Hydra Forum Post: https://forums.oculus.com/viewtopic.php?f=42&t=11241&start=1180
        518Niecy
        Participant
        April 18, 2025

        I am not even a gamer.  I only like to do puzzles which I can’t do on the headset where I am the secondary because of the issue and fishing only because my sisters and kids play that and I just do it to hang with them don’t really care about the fishing part and that is not really affected by the issue.

        froxxen
        New Participant
        April 23, 2025

        Having the exact same issue, my kids both Quests 2s have been wotking flawlessly for 1 1/2 year, then some month after Meta stop selling hhis it breaks down. Oculus button not working as well as overlay of hands for second profile + lag.

        Any link to where to create s ticket? At this stage Meta does NOT feel like a serious company regarding development and customer satisfaction.

        518Niecy
        Participant
        April 23, 2025

        I opened one ticket from the settings icon on the headset and one from the app on my phone.  Best of Luck

        Choleni
        Choleni
        Honored Contributor
        April 23, 2025

        Hi 518Niecy 🙂

        what you did was sending a bug report.... that's not the same as opening a ticket.

        You don't get an answer to a bug report....it's just for Meta letting know something is wrong.

        froxxen if you want to talk to support you can open a ticket with following link:

        Get support | Meta Store 

        MisterC72
        MisterC72Author
        Participant
        April 26, 2025

        Another update from me.

        My Quest 2 and Quest 3 both updated to V76 today, and fingers crossed so far the issues with secondary profiles seem to have been resolved. I haven't had time to do much testing yet, but on both headsets I've tested switching between accounts and testing a few games briefly. The hand and controller overlay being on screen all the time is no longer happening and I've not noticed any issues in the home environment.

        Hopefully this means the issue is fixed, but I have seen comments on threads for the PTC V76 who said they were still experiencing this issue, along with other problems, so time will tell. I will update this post again after I've had time for more testing.

          froxxen
          New Participant
          April 26, 2025

          Same here, updated both Quest 2 devices I have and atleast the issue seem to be solved atm… 😉

            steve40
            steve40
            Honored Contributor
            August 15, 2026

            Who cares about a glitch that happened over a year ago 🤣. It's also suspicious that your previous post was a necro of a 9-year-old post 🤪.

            Edit: in fact, looking at your post history, I now realize you are a spammer/spambot. I see you inserted links to casino games in some of your earlier posts. REPORTED.

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