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endersilex
endersilex
New Participant
February 18, 2022
Question

Controller Light Blinking Help

EDIT: before you read this, the problem has been fixed. (look below)

 

Ok so my left oculus quest 2 touch controller is blinking on and off (spelling SOS in morse code). It appears to be paired in the app, but the headset says otherwise. Its been like this for about an hour.

 

I've searched this problem up online, and apparently its some sort of failed firmware update. There are lots of fixes online but none of them work for me. I have tried:

 

- unpairing then repairing the controllers from the app. (x3)

- taking out the battery then re-inserting it.

- restarting the headset (x2)

- entering Bluetooth pairing mode on the controllers

- shutting down the headset and then turning it back on.

 

none of these "fixes" worked for me, and every time I tried one the controllers got more buggy:

 

- left controller (bad one) buzzing every half second

- right controller becoming unpaired

- default cursor (when no controller is paired) staying in one spot

 

If oculus somehow finds this message, please add some sort of firmware reset that will delete, then reinstall the latest version. Help is appreciated, and if the controllers fix themself (for some reason) ill edit this post. until then, HELP o _ o

 

EDIT: ok so after maybe an hour, the lights started to blink very rapidly. after five minutes the controller reconnected, and after maybe 15 more minutes the blinking stopped. I think that during that time the controller was either updating or reverting to a stable state. Anyways, if you have this situation, just wait about an hour and a half.

 

EDIT:  view this post for the continuation of this story (it gets worse) https://forums.oculusvr.com/t5/Support/Controller-not-working/td-p/946474

    51 replies

    BoratSagdiyev1
    New Participant
    October 3, 2022

    My oculus was doing the same thing with my right controller, it keeps blinking sos, and I've taken the battery out, turned off the headset and back on multiple times, let it wait, paired in the app and all it does is update firmware, complete the update and never connect. It's been a full day now. I did find some battery corrosion on the controller and cleaned it off with a q-tip with nothing on it, but it was working fine just a couple hours prior to this.

      Janmer10
      New Participant
      October 28, 2023

      Were you able to find the solution? I’m currently having the same exact issue with my right controller. 

      Panz3r
      Participant
      October 28, 2023

      So you can fix it by resetting the headset to factory settings,  Repairing controllers, and then waiting like a day. It finally resolves itself. Huge pain in the ass though

        Con352
        New Participant
        November 8, 2022

        did u get a fix yet i’m facing the same problem 

          JoNinja2013
          New Participant
          December 30, 2022

          This is exactly what is happening with mine but it is my right controller and I have tried all that you did but it has been more then a few hours and still nothing!

            JoNinja2013
            New Participant
            December 30, 2022

            ME TOO, Seems like this is an ONGOING ISSUE AND META NEEDS TO ADDRESS IT!

              MetaStoreHelp
              MetaStoreHelp
              Community Manager
              December 30, 2022

              Hey JoNinja2013! We see you're having troubles with your controller. This is not the VR gaming experience we want you to have, so let's see what we can do to get this fixed! Please try the following:

              • Remove the batteries from your controllers for at least 10 minutes to reset the controller
              • Unpair and re-pair the controllers
              • As a last resort, factory reset the device. Make sure you have cloud backup enabled so you don't lose any data! Follow the steps found here to factory reset your device.

               

              We hope this helps! If not, please reach out to our support team so we can assist you further.

              If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              ranger788783
              New Participant
              January 10, 2023

              That's real funny cause I left them out OVER NIGHT and nothing is working. N.O.T.H.I.N.G.

                Dzor
                Dzor
                New Participant
                March 20, 2023

                You have two edits in the first post. One that you fixed with waiting 1h, another with the link to same problem. 

                So ultimately, did you fix it permanently simply by waiting?

                Deltax02
                Deltax02
                New Participant
                September 6, 2023

                I'm facing the same issue. Did someone managed to fix it ? I've tried everything what was suggested 

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                September 6, 2023

                Hey there Deltax02, we see you are having issues with your controllers. We know being unable to use the controllers to play your games can be inconvenient, and we would love to assist you on this matter all that we can!

                 

                So that we can provide accurate troubleshooting, can you please let us know which controllers you are having this issue with? The Meta Quest Touch Controller or the Meta Quest Touch Pro Controllers?

                 

                Also, what troubleshooting have you done so far (so we don't give you repeated steps)? 

                 

                Please let us know, we hope to hear from you soon!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                Deltax02
                Deltax02
                New Participant
                September 6, 2023

                Hello, 

                 

                I'm currently facing the problem with the right Meta Quest Touch Controller. When I switched up my battery, the SOS signal began to light up. So I cleaned the minus part of the controller and tried to unpair and update the controller's firmware from the app. It said that It completed successfully but the signal came up again. I've done it twice. 

                 

                Thank you for helping me and I'm waiting for a fix soon. 

                Dzor
                Dzor
                New Participant
                September 6, 2023

                Meta replaced the controller for me. 

                Seemed to me like some sort of unrecoverable controller firmware issue. 

                Panz3r
                Participant
                September 30, 2023

                They made me pay for my replacement. 🤡 

                Lucky135
                New Participant
                September 14, 2023

                The same thing has happened to me with my right controller, I’ve done everything that say to trouble shoot but it keeps blinking and not tracking. My quest says it’s connected and when I’m using it, it will say it’s connected on the app but when I’m in the headset it doesn’t show up. I’ve been trying to fix it for about a month and contacted meta but my chat was cut short and I don’t know what to do anymore.

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                September 15, 2023

                Hey there! We thank you for bringing this to our attention. We hate to hear that your controllers aren't working properly and that you got disconnected from one of our chat agents. Not to worry; we'll be glad to help. If you could please PM us directly so we could assist further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                BP334
                New Participant
                December 15, 2023

                I found a fix but a MAJOR pain in the butt. 

                You have to take the battery out of the opposite controller you are having the issue with, disconnect both controllers through the app, then reconnect the impacted controller first. Then instal the battery on your good controller and connect. 

                This is 100% a hardware issue!!!!!!!!!

                TBone0003
                New Participant
                January 17, 2024

                I tried this in addition to all the other supposed solutions and it did not work for me

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                January 20, 2024

                Hey there, TBone0003 and Nikonx1987, and thanks for reaching out to the community with your issues! We're fairly certain that dealing with controller issues isn't a fun time for anyone, and it's certainly not what we want you to have to be dealing with either. Please be assured we're happy to work with you to find the best resolution for this. If you've exhausted the troubleshooting that we and others have provided in this thread including the factory reset, we'll need to get you in touch with our support teams to dig into it further. You can create a ticket with them directly at Meta Quest Support, or you can  send us a private message and we'll assist you with getting it created. Just click on our name to get to our profile, or click here. Then, click "Send a Message" and we'll see that message shortly! Please keep in mind that you have to be signed into the forums to send private messages. We'll be looking for those replies!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                Theinkdemon9
                New Participant
                January 27, 2024

                I’m having the same issue. But the big problem with this is I factory reset my oculus quest 2 thinking it would help, but I need to press the oculus menu button located on the right controller, but can’t as it won’t connect. If any solution is found please say!

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                February 1, 2024

                Hey there, BP334 and Theinkdemon9! We understand that you guys are having some controller issues. We know that you're probably spending alot of time trying to fix this, so we'd love to help you out. If you guys could send us a PM so that we can assist both of you further, we'd really appreciate that! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to both of your replies!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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