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Melvinmonk120
New Participant
February 9, 2026
Question

Device disabled??

It’s keeps saying my device was disabled because it was reported as lost or stolen but I bought it off Amazon and I tried factory resetting already can sombody help?

    5 replies

    steve40
    steve40
    Honored Contributor
    February 9, 2026

    What device is that? But I'm sorry to say you've been scammed and sold a stolen headset. Report it to Amazon urgently and request a refund.

    There's a scam where people buy new headsets from Meta, and after they get delivered, they claim the headset was lost in the mail and claim a refund. After Meta realizes they have been cheated, they block the stolen device, but the thief then resells the headset to the unsuspecting buyer and makes a profit. There is no way to reactivate a headset once it is blocked by Meta. Even Meta can't unblock it.

    References:

    Meta Quest purchased from an unauthorized retailer is reported lost or stolen | Meta Help Centre | Meta Store

    Meta needs to fix the resale loophole on Quest devices | Meta Community Forums - 1335554

    Meta quest 3 device is disabled : r/OculusQuest

    Request for Assistance - Quest 3 Wrongfully Disabled (Serial Included) | Meta Community Forums - 1355862

     

      Melvinmonk120Author
      New Participant
      February 9, 2026

      But I bought from Amazon and the store was meta and I’ve had it for a month and a half and it’s had no issues

      steve40
      steve40
      Honored Contributor
      February 9, 2026

      It’s keeps saying my device was disabled because it was reported as lost or stolen

      Why are you even arguing 🤷‍♂️. You have a BIG issue now.

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