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CoralHummingbird2871
New Participant
December 31, 2025
Solved

Device not found

Hello, 

 

I ordered 2 different meta quest 3 and they were supposed to be bundled with walking dead and neither one of them had it. I've tried reaching out through the website but I can't get any help because it's saying "We couldn't find any devices associated with your Meta account." So I can't get any further. It's there a customer service number?

    Choleni
    CholeniAnswer
    Honored Contributor
    December 31, 2025

    Hi CoralHummingbird2871​ 🙂

    It sometimes takes a few days after the registration until a new device appears on the help pages.

    Look here how to redeem the game

    How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

    If this doesn't work - this happens sometimes - reach out to support via email, chat or WhatsApp HERE

    They'll help you to get the game.

    View in thread

    1 reply

    Choleni
    CholeniAnswer
    Honored Contributor
    December 31, 2025

    Hi CoralHummingbird2871​ 🙂

    It sometimes takes a few days after the registration until a new device appears on the help pages.

    Look here how to redeem the game

    How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

    If this doesn't work - this happens sometimes - reach out to support via email, chat or WhatsApp HERE

    They'll help you to get the game.

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