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October 12, 2026
Question

Disabled whatsapp due to age verifcation from Daughters Meta Headset

  • October 12, 2026
  • 1 reply
  • 45 views

Hi Meta Support,

I urgently need help resolving an incorrect age restriction on my WhatsApp account (*******).

My account was permanently disabled around the time I created a Meta account for my daughter's Quest VR headset. WhatsApp now states that I violate its age requirement and directs me to Facebook to verify my age.

However, my Meta Accounts Center correctly shows my date of birth. Clicking the Facebook verification button simply opens my homepage with no option to verify or appeal.

I suspect my daughter's age may have been incorrectly associated with my account during the Quest setup.

Meta Support previously confirmed that ticket #*** was assigned for human review, but I have received no updates and cannot locate the open case in my Support Inbox.

Please help me locate the investigation, confirm its status and escalate the age-verification issue to a specialist who can restore my WhatsApp access.

I can provide screenshots and proof of age.

 

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    1 reply

    VirtuallyARealDinosaur
    Community Manager
    October 12, 2026

    Hello!

    Unfortunately, we are unable to help you with WhatsApp Support on our forums.

    Please reach out to WhatsApp Support to get help.