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New Participant
October 5, 2026
Question

Due to the incorrect date, the internet isn’t working and I can’t use my META Quest2

  • October 5, 2026
  • 2 replies
  • 53 views

Hi! 
I Have an Oculus quest 2 

I can’t contact Meta support. The Quest 2 support page says there’s no device linked to my account, but when I enter the CORRECT serial number (from the Meta Horizon app and on the side of the device), it says:
No product found. Check the information you’ve entered and try again.

The device had been left unused for a long time and wouldn’t switch on. There were issues with the Wi-Fi connection: it would connect but not work, as the date on the device was set to 2022 or 2023. Once the correct date was set, the internet worked. Following a failed update, I had to perform a factory reset. When I switched it on for the first time after connecting to Wi-Fi, the device tried to download updates, but it got stuck at 0% for a long time (I suspect this is because the date has reset to 2022–2023 again).

I can’t update via https://www.meta.com/help/quest/software_update/ either (at around 50–60 percent, the device restarts, but the installer displays the message: "Your device has been disconnected from this computer. Power off your Quest device and try again. If your device is unresponsive, please wait a few minutes before trying again.”

And i cannot enable Developer Mode - app error while switching ON:
"Unexpected error
An unexpected error has occurred.
Please make sure that your headset is connected to Wi-Fi and updated to the latest OS version." 

What should I do?

2 replies

steve40
Honored Contributor
October 6, 2026

You need to enter the "kit" serial number (number on the box), not the serial number of the device. You can also find your box serial number at Meta Account Centre.

Having the wrong date has nothing to do with the wifi connection.

ARTYSTARAuthor
New Participant
October 9, 2026

It connects to Wi-Fi, but it is not possible to access any websites due to an incorrect date (the certificate cannot be verified and HTTPS connections are not permitted)