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PTGGamer7114AB
New Participant
August 27, 2022
Solved

Error Occurred: Generate new device code

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

    biscuitsngravyyAnswer
    Honored Contributor
    October 1, 2022

    Some users are still experiencing an issue with their device code not working, however, a lot of them have been able to resolve it by following a few steps I'll outline below:

     

    1. Make sure you are trying to set up the device with the same account you're logged into on the app (we need to make sure your device is listed on the correct account). You can check this by going here: https://secure.oculus.com/my/devices

    2. You can go to this site if you need to log out: auth.meta.com/settings

    3. Then you can log in with the correct account, or start over using a different login by factoring resetting your headset

     

    Hopefully that helps! 

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    134 replies

    shanetyas
    New Participant
    August 28, 2022

    having same problem right now, i am good following instructions and updated the quest 2 first, made the meta account etc. figured it was all done and dusted, shut down quest, restarted, and now i cant get into anything, keep trying the code in device and says code expired over and over on a loop and im punching the code in pretty quick, tried turning quest on and off a few times. i think ill try a new browser.

     

      shanetyas
      New Participant
      August 28, 2022

      edit: tried the code activation using CHROME instead of FIREFOX.. worked. if you are using FIREFOX try CHROME instead. device will restart after you confirm the code, you know are good to go after that.

       

        PTGGamer7114ABAuthor
        New Participant
        August 30, 2022

        trying it right now

         

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          August 28, 2022

          Hey there! We hate hearing that you are experiencing that. We'd love to help you.

           

          Can you please uninstall the Oculus app on the smart phone and PC and then reinstall it. Did you also go to meta.com/setup?

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            PTGGamer7114ABAuthor
            New Participant
            August 30, 2022

            yes i went to that website, and i completed all the steps.

              phamhainam
              New Participant
              August 28, 2022

              I have the same problem too. It keeps asking me to enter code in a mobile or pc browser. I tried both from my phone (android) and my macbook, with different browsers (edge, chrome, safari). After entering the code, in the Quest 2 it said Account Linked for a few second and then follow up by "an error has occurred, generate new device code", and that is looped endlessly.

                FunkyBlackSanta
                New Participant
                August 28, 2022

                Hi, I'm having the exact same problem, keeps telling me to input a different code and cannot get past that screen. Tried on both pc and mobile, no luck. However, my meta account is apparently active and knows it's linked to my headset, yet headset itself won't let me progress any further. Please advise as I currently cannot use the headset and it wasn't cheap!

                  PTGGamer7114ABAuthor
                  New Participant
                  August 30, 2022

                  i used a different browser, and had 2 facebook accounts with the same name, make sure tht you are logged into the same account connected to you oculus account.

                    Kelsonk1023
                    New Participant
                    August 28, 2022

                    This was happening to me too, I think it had something to do with the fact that I had a FB account and a seperate Oculus account. Try logging out of meta on your browser and relogging in with your Oculus account if you have one. 

                      smithes75
                      New Participant
                      August 29, 2022

                      I had to do a factory reset on the headset. It worked and I no longer get the long code or the error afterwards. 

                        SketchyWYB
                        New Participant
                        October 19, 2022

                        Did u loose all your games

                        Taintkicker
                        New Participant
                        October 19, 2022

                        No they are associated with your account.

                        Dobster222
                        New Participant
                        August 31, 2022

                        Factory reset of my Oculus Quest 2 did the trick - pain in the butt but it worked - meant I had to download gigabits of data to restore all my games but it got me over this hurdle - very frustrating! 

                          NinjaBandage
                          New Participant
                          September 10, 2022

                          I opened an incognito chrome browser then went to meta.com/device, logged in with facebook and it worked.

                          zensationimage
                          New Participant
                          September 14, 2022

                          having the same problems, frustrated and tried everything including power on/off , install, unstall, factory default, none of these worked.....well, i figure out the best soln is to buy a VIVE or HTC, stay away from this meta, facebook mess, no patience to deal with **bleep**ty company like them

                            shamanzhul
                            New Participant
                            September 16, 2022

                            You temp overide by click the little menu button on the right stick and clicking off the side of the no you cant play screen

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