Error Occurred: Generate new device code

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I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

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biscuitsngravyyAnswer

Honored Contributor

Some users are still experiencing an issue with their device code not working, however, a lot of them have been able to resolve it by following a few steps I'll outline below:

1. Make sure you are trying to set up the device with the same account you're logged into on the app (we need to make sure your device is listed on the correct account). You can check this by going here: https://secure.oculus.com/my/devices

2. You can go to this site if you need to log out: auth.meta.com/settings

3. Then you can log in with the correct account, or start over using a different login by factoring resetting your headset

Hopefully that helps!

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jasmine762645

New Participant

yea for me too i need a 8 digit code but it gives me 5 digit code

MetaStoreHelp

Community Manager

Hi jasmine.762645!

Welcome to Meta Support.

We understand that you're looking for an 8 digit code. Worry not, we're here to help.

We'd recommend you sending us a private message to look into this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Adri2024L

New Participant

I have the same problem since I bought the Quest 3. Customer service haven't resolve the issue since the purchase.