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Error Occurred: Generate new device code

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I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

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biscuitsngravyyAnswer

Honored Contributor

Some users are still experiencing an issue with their device code not working, however, a lot of them have been able to resolve it by following a few steps I'll outline below:

1. Make sure you are trying to set up the device with the same account you're logged into on the app (we need to make sure your device is listed on the correct account). You can check this by going here: https://secure.oculus.com/my/devices

2. You can go to this site if you need to log out: auth.meta.com/settings

3. Then you can log in with the correct account, or start over using a different login by factoring resetting your headset

Hopefully that helps!

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theusabois

New Participant

This same exact things happened to me. When I put my email in, it doesn’t recognize it and says there is no account linked to that but in my app, the same exact email is there. I got this for my son at the end of January and he hasn’t been able to use it the last two weeks. It’s ridiculous!

MetaStoreHelp

Community Manager

Hey there, the.usa.bois! We hope you're having a wonderful day so far! We strive to provide the best VR experience possible for our users, so we'd like to apologize for any inconvenience caused by this delay. Absolutely no user should have to continue dealing with a code issue preventing them from accessing their games and apps, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click here! Next, click 'Send a Message' to private message us.

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated, and we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

We noticed that many of you are experiencing difficulty with device codes and We strive to provide the best VR experience possible for our users, so we'd like to apologize for any inconvenience caused by this delay. Absolutely no user should have to continue dealing with a code issue preventing them from accessing their games and apps, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click here! Next, click 'Send a Message' to private message us.

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated, and we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

jazijadi2024

New Participant

hi im having the same problem meta should delete meta acount bc i hate it code i hate it

MetaStoreHelp

Community Manager

Hey there, jazijadi.2024. We just so happened to be around and saw that you are having some issues with your device not generating a working code. We would love nothing more than to help you get this issue resolved so that you can go back to enjoying VR. Firstly, can you answer the following questions?

When was the last time you were able to use your device and log into your account?
What device do you own?
Was your account an Oculus account that was migrated into a Meta account?

We hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

X

xavier13327

New Participant

cool

C

coelho062014

New Participant

I cant' play with my account I don't know what's happeing. I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

C

Chundvar

Honored Contributor

Hey there coelho062014! I would definitely recommend reaching out to our support account in a private message by heading over to this link and selecting "Send a message."

Feel free to reach out with simple questions! For any troubleshooting please make a post or reach out to our wonderful email, chat, and callback support team here: https://metaque.st/Support

A

Anonymous

same with me

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Leverett524

New Participant

Same here 😭

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LaserDisk

Honored Contributor

Hey Leverett524 It's pretty normal to encounter device code errors when dealing with pairing problems. Just double-check that your headset and phone app are connected to the same Ghz Wi-Fi signal and are in the same room during pairing. If you're still facing problems, I suggest contacting support through a private message here.

The future of home entertainment!

S

SammyP12915

New Participant

my vr says i have been logged out

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myaa156483

New Participant

can you help me

MetaStoreHelp

Community Manager

Hi myaa.156483,

Thank you for reaching out to the community.

What seems to be the problem, how can we help?

We at Quest Support are here 24 / 7 to help with any issues that might crop up.

If you would prefer to contact us via a Private Message instead of public you can also follow the steps below.

We look forward to hearing from you!

Thanks!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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