Have to "repair" the Link software every time...

Hey there,

We understand that issues with Quest Link are very frustrating, and we're keen to see what we can do to help.

First of all, please ensure that your headset is fully updated and that your PC's drivers are fully up to date as each update will include new fixes which may be able to help.

However, we'd like to look into this further if the issue persists, so please get in touch with us over Private Message if you are still having problems!

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don800 wrote:

The Quest Link app for Windows has been horribly broken for a few weeks now. There's a 50% chance I'll need to use the setup program and hit "repair" after every use, as it frequently freezes upon startup.

If I get lucky and it does work, I will have to fully reboot the Quest 3 afterwards, as otherwise, after closing the Link software, my hands will never reappear and I have no way to use navigate the Quest menus (I don't use controllers with the headset, just hands - and all hand tracking dies after using Quest Link for Windows until after a hard reboot of the Quest 3).

This never used to happen prior to a recent update, so I really hope things get back to normal soon.

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I don't use hand tracking.  I just don't like it.  I believe that to enable hand tracking for PCVR on Meta Quest, you'll need to use a software like Steam Link and SteamVR, and ensure they are both running in the beta channel. Additionally, you'll need to enable hand and body tracking in the Quest headset settings.  Sorry but I'm not sure if this addresses your issue. 

Yes I confirm the same issue.

Quest Link doesn't work. Reinstall the Quest Link software on PC, and it then works, but only until the next reboot of the PC, then its back to completely non functional.

MetaStoreHelp 

I am having the same problem with quest PC link, sometimes it works, but once I reboot pc I go into the same cycle, in headset it says its connected, I click on connect and it goes into a screen on headset of a colour field with meta logo and the three dots. it stays in same state for a while then changes to a black screen with meta logo before I eventually have to quit. It then goes back to my homescreen and I have to try all over again. I have checked my cable and that is fine, I have reinstalled link software on my pc, and I have even factory reset my headset, still no difference. THIS WAS WORKING FINE up until a week or so ago - What has changed?!?

Can vouch this has also been happening to me

Having the same problem its very frustrating please fix this asap. we paid for the product 

I managed to resolve problem with the service. Go to services and restart Oculus VR runtime services

Aaand now that solution stopped working also. Still having to restart/repair. This wasn't a problem several months back. It's just sad how broken the Quest 3 is when trying to use it with Windows.

Until Meta (hopefully) fixes this issue, I temporarily ‘solve’ it by going into services on my pc and stopping and restarting the Oculus VR Runtime services. I find it then links ok for that session using link. Or sometimes stopping and starting the headset also works. I’m still on quest 2 at the moment, and it was working fine up until the last meta update - grrr!

I have the same issue: PC cannot be found. I have removed/reinstalled the Meta Link software, and factory-resetted my brand new Quest 3, multiple times. It is beginning to ruin my evenings. Last night it did not even solve the issue, I will have to try to fix it again tonight.

Perhaps it is not enough to boot into safe mode, remove all quest folders etc.  Maybe we also need to reinstall windows 😉

Ironically enough, the generic advise, updating software etc, might be the cause. I have updated drivers, software, firmware, but I suppose it is smarter to wait until others have tested the update.

PS: The link software has always been solid with my Oculus Rift. I have my Quest 3 since the 23rd of April, the first week the software seemed fine.