Skip to main content
fabios
New Participant
April 18, 2021
Solved

Headset stuck on Passthrough

Hey people, 

Accidently I tapped the headset while adjusting the strap and activated Passthrough. 

Nevertheless, the headset is stuck on it now! I cannot get out of it! I tried to reboot several times, and even after restarting, the headset goes straight to Passthrough view. 

Any tip on this? 

      This topic has been closed for replies.
      fabiosAnswer
      New Participant
      April 18, 2021

      [SOLVED] Reboot the device without wearing it. The Passthrough disappear.

      View in thread

      30 replies

      fabiosAuthorAnswer
      New Participant
      April 18, 2021

      [SOLVED] Reboot the device without wearing it. The Passthrough disappear.

        RLAKING
        New Participant
        July 19, 2023

        This has not worked for me.  Will Oculus please reply with a solution.  I can't even use my device as even when I try to start an app it stays in passthrough mode.   Why isn't there just a simple menu option to turn this on or off?

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          July 19, 2023

          Hi there RLAKING, thank you for letting us know about your issue with your headset. We know being unable to get past the passthrough can be inconvenient, and we understand how important being able to access your headset and play your hard earned games is. We want to do all that we can to help you out on this matter!

           

          For troubleshooting, can you please review the following:

          • Try double tapping the right arm on the headset to see if this will get you out of the passthrough mode.
          • Factory reset the headset.
            1. First, turn off your headset completely.
            2. Then, hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
            3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
            4. Use the volume buttons on your headset to highlight Yes and press the power button.

           

          Let us know how it goes!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          BaconAlmighty
          New Participant
          April 22, 2021

          So this is a bug? I'm consistently showing up in Passthrough everytime I turn on the Quest 2. Didn't happen prior to .27 so this is confirmed bug? Is see alot of these issues in reddit and online. 

            BreRex
            New Participant
            April 21, 2022

            I've been struggling with this as well. Whenever I boot up the device, I am stuck in passthrough and can't access any menus or anything.

              MetaStoreHelp
              MetaStoreHelp
              Community Manager
              November 2, 2023

              Hey hey! Just checking in to see if you're still in need of our assistance! 

              If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              kenshinkeng
              New Participant
              April 22, 2022

              I got this problem not long ago after i updated my device. I stucked it in key the password. My controller was connected with oculus but cursor didn’t move together. After that oculus was turn off and on repeatly. Is this bug from the lastest firmware?

              Slingshot2020
              New Participant
              June 6, 2022

              Same exact problem, there is no way to fix this??? tried to power up without wearing it, still in passthrough mode, can someone please fix this or respond to us?

                YelIowSnowman
                New Participant
                December 16, 2022

                This is the solution turn off your headset then turn it on but dont wear it when it is turning on wait like 10 seconds after it turns on

                Fuzzyfan
                New Participant
                December 6, 2023

                I tried this many times and nothing works. I just bought a new game yesterday and cant even play it because whenever i turn it on it goes straight into passthrough. Ive tried everything i did what you said but it goes normal for like a split second then back into passthrough.

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                September 26, 2023

                Hey hey, @sandman1971.2022! We just wanted to pop by to lend a hand with this passthrough issue you are having. We know how important it is to be able to control this feature. So that we can get to the bottom of this, can you confirm the following:
                 

                • Are you on the gradian set up?
                • Or does this happen when looking at the home screen or menu?

                Once we grab this information, we will be able to look into this further for you!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                PrinceOfCubes
                New Participant
                September 28, 2023

                I think in trying what is marked as the solution I may have figured out why turning it off and on again works to "fix" this issue.

                I thought mine was stuck in "pass-through" and searched the forums to find this. When I restarted my Meta Quest 2, upon restarting it asked me to confirm my boundary, which I had set up previously as stationary in my office chair. I was scooted back a bit farther than before from my desk, so I was now on the very border/outside my boundary. If I go inside what I had set was the boundary boundary before, it would show the menus and interface, but outside it would show my environment around me so I would not run into things, appearing like it was "stuck in passthrough mode", because I could not see the menu. What the device was trying to tell me was "go into the blue circle..." (or whatever color you have selected as your boundary), and "...then we will show you the menu's".

                TLDR: When you restart the device, you can re-set your boundary area, and menus do not show if you are outside the boundary

                KitoBean
                New Participant
                October 26, 2023

                I'm having the same issue, slightly different. When I boot it up, on my head or not, will show me a quick glimpse of my oculus home and revert back to passthrough with no menu or options. All this started after the update. I've tried shutting off and on, resting, using voice controls, pressing to open the menu. Nothing. Absolutely nothing happens. I don't want to have to factory reset every time I get bugs like this. 

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                November 1, 2023

                Hey there KitoBean are you still having this experience with your headset? This is not the experience you should be having and want to see if any of the steps provided by the community or ourselfs have changed anything? 

                 

                We hope to hear back from you as soon as possible! 

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                RLAKING
                New Participant
                October 28, 2023

                You don't have to reset the system settings, just reset the playing area when it asks.  That worked for me 

                 

                JohnNMorgan
                New Participant
                November 9, 2023

                I am also experiencing this and have tried everything to get out of passthrough. A factory reset isn't feasible for some of my devices in the field. What can we do to get out of passthrough?

                I see a glimpse of the oculus home screen, then three blinking dots and a black screen before being locked in to passthrough.

                kepereyra
                New Participant
                February 16, 2024

                I got this to work by opening the quest companion app on my phone, and then using unlock headset. Once I did that I can see all the menus. Still in pass-through mode but at least there are controls. 

                MetaStoreHelp
                MetaStoreHelp
                Community Manager
                February 16, 2024

                Hi kepereyra! Thank you so much for sharing your troubleshooting steps with the community! We hope that users with this problem in the future will be able to reference back to your contribution! Have a wonderful weekend!

                If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                Show more replies
                Terms & ConditionsAccessibility statement