Skip to main content
kcjo852025
New Participant
December 26, 2025
Solved

Help!

I need help!  My daughter got this for Christmas and I need help!  She’s able to play it, but I must not have things connected correctly!   I don’t see the promo for my 3 month free Horizon +.   I’m trying to app and it’s useless.  Is there a phone number to call? 

    Choleni
    CholeniAnswer
    Honored Contributor
    December 26, 2025

    Hi kcjo85.2025​ 🙂

    Look here how to redeem your subscription

    How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

    In case this doesn't work - happens sometimes🙃 - reach out to support.

    You can do that via email, chat or WhatsApp HERE

    View in thread

    4 replies

    ADHenchD
    Honored Contributor
    December 26, 2025

     Just need a few details first! 🙂

    Where was the Quest bought from?
     Was it brand new/sealed?When was it purchased?
    Which Meta account is it linked to (yours or your daughter’s)?
    What country are you in?

    Do you have a website link to the promotion?

    Choleni
    CholeniAnswer
    Honored Contributor
    December 26, 2025

    Hi kcjo85.2025​ 🙂

    Look here how to redeem your subscription

    How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset

    In case this doesn't work - happens sometimes🙃 - reach out to support.

    You can do that via email, chat or WhatsApp HERE

    kcjo852025Author
    New Participant
    December 26, 2025

    Thank you!  I have emailed them!  I could not get out of this AI loop where it wasn’t addressing my issue. 

    Choleni
    Choleni
    Honored Contributor
    December 26, 2025

     I know....it's a bit like a jungle😂

    Terms & ConditionsAccessibility statement