Skip to main content
Jambrini
New Participant
March 24, 2026
Question

help contacting meta (Headset melted)

had a few problems over the past few days with my quest 2 stuck on a black screen. reset it today using the online tool and put it on charge. 15 minutes later i could smell burning. The proximity sensor between the lenses has melted through the front of the headset. Any idea how i could report this to meta ? possibly get a replacement

4 replies

Choleni
Choleni
Honored Contributor
March 24, 2026

Hi Jambrini​ 😃

Not sure, if you'll get a replacement, but definetly contact support and try it.

You can reach out to Meta support via email, chat or WhatsApp HERE

    Choleni
    Choleni
    Honored Contributor
    March 24, 2026

    Jambrini​  one thing...

    Keep your headset dry...... your black screen issues and the melted proximity sensor are probably caused by sweat going into the headset.

    https://www.youtube.com/shorts/Wkc9iSaXZ1Q

    Just in case you'll buy a Quest 3/3s...if you are  playing games or do workouts that makes you sweat a lot, you should consider to buy a open /breathable facial interface.

    JambriniAuthor
    New Participant
    March 24, 2026

    yeh i did think it was sweat related. i was gonna replace the sensor myself then it combusted. guess ill just buy a 3. just glad it wasn't on mine or my sons head when it burnt.

      Choleni
      Choleni
      Honored Contributor
      March 24, 2026
      Jambrini wrote:

      just glad it wasn't on mine or my sons head when it burnt.

      Yes, big luck.🙂

      Just take care to keep your new headset dry, Quest 3 also have issues when sweat goes inside. 😉

      An open facial interface can help a lot.

      4 headset replacements in 4 months - 1244716

      Quest 3: Problems with sweat - 1185125

       

       

       

        Terms & ConditionsAccessibility statement