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shanetraynor92
New Participant
May 25, 2025
Question

HELP! You can't make this change at the moment

  • May 25, 2025
  • 8 replies
  • 6175 views

Hey everyone, 

I keep getting this error and I am using a trusted device in a trusted location that I have been using for years. I have also tried my mobile device too. Any ideas? See the photo below

 

MetaStoreHelp can you assist please?

    8 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 29, 2025

    Hi Shane.traynor.92. 

     

    We understand you are having trouble with creating an developer account. 

     

    When creating a developer account we recommend you using your Credit Card as a method of verification if 2-Factor Authentication doesn't work.

     

    If the above steps doesn't work don't worry, We would like to invite you to our Private DM to look into this further.

     

    Please select our name to get to our profile page, or alternatively you can click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to your reply!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    cpalka87
    New Participant
    July 29, 2025

    What a garbage api and a garbage company. F'ing ridiculous. All I want to do is register and start creating an app, and you guys make it insanely difficult. 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 30, 2025

      Hi there Shane.traynor.92,

       

      Firstly, we just thought we would take a second to express how cool it is that you guys are looking to develop for Meta Quest! We hope to see your Games and creations soon! Secondly to explain the error message you are receiving. In order to turn on developer mode, and create a developer account, you must be in possession of a Quest Device. If you have only recently bought a Quest device, then you must wait a couple of days for the device to complete a Geo-Synchronisation (In non nerd terms, the device must determine which country it is in) once it has done this, then you will no longer receive this error message!

       

      We can see that you have sent us a private message, we will confirm there whether or not your device has confirmed which country it is located in!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 30, 2025

      Hey there cpalka87,

       

      We hear your frustration, and we are here to help. Could you confirm at which point of the developer account creation process you are at currently?

       

      We look forward to your reply!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      nraghav
      New Participant
      November 11, 2025

      Hi MetaStoreHelp​ 
      I do have the same issue reported in this original thread.  Can you help me get this resolved urgently, please?  I tried the credit / debit card method, but I was unable to add my card to Facebook settings since it does not allow me to change the country to anything other than the US.

      nraghav
      New Participant
      November 11, 2025

      Hello MetaStoreHelp​ 
      Here is the screenshot of the message.  Please help to get this resolved and complete the developer account registration.

       

      codewithnazim
      New Participant
      September 25, 2026

      hey buddy does anyone got any solution of the above ?
      Like iam stucked dude in the middle of production just because of this d***** validation
      @MetaStoreHelp​ 

      Maccyb123
      Honored Contributor
      September 25, 2026

      codewithnazim MetaStoreHelp aren't here anymore unfortunately. We're all just users here like you. They disappeared on 2025. 

      However, there is hope.. You can talk to a human support person at this email link. Good luck. 🤞🤞🤞🤞🤞🤞🤞 

      mailto:support@store.metamail.com

       

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