How to remove a quest from oculus-app??

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Since I had a battery related issue with the new quest (didn't charge), I've had to exchange the quest. New one works great.

But now I have two quests in the oculus app. The old-broken-one, and the new one. How do I remove the old one from the oculus app?

This topic has been closed for replies.

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The1stDarkLordMorgothAnswer

Honored Contributor

NOT A SOLUTION - MARKING FOR VISIBILITY

Hey guys. This post seems to be pretty old with not a lot of new activity, so I will be locking this thread. If you're having issues with removing your devices from the mobile app, I recommend starting a new thread so more people can interact with it and support can reach out and help as well.

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

nalex66

Honored Contributor

I don’t see a way in the app, but if you go to your profile on the Oculus website, there is a section for your devices, and there you can delete device data. I think that should disassociate it from your account.

DK2, CV1, Go, Quest, Quest 2, Quest 3. Try my game: Cyclops Island Demo

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mikecoscia

New Participant

nalex66 said:

I don’t see a way in the app, but if you go to your profile on the Oculus website, there is a section for your devices, and there you can delete device data. I think that should disassociate it from your account.

Having the same issue, can’t remove a returned device from the app. I checked the website, but I didn’t see any options to remove a device.

nalex66

Honored Contributor

mikecoscia said:

nalex66 said:

I don’t see a way in the app, but if you go to your profile on the Oculus website, there is a section for your devices, and there you can delete device data. I think that should disassociate it from your account.

Having the same issue, can’t remove a returned device from the app. I checked the website, but I didn’t see any options to remove a device.

Yeah, I wrote that based on how Go works, but the functionality is not there yet for Quest.

DK2, CV1, Go, Quest, Quest 2, Quest 3. Try my game: Cyclops Island Demo

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Dr3xius

New Participant

Was this resolved?

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00mska

New Participant

I have the same issue after returning a defective device. Any idea if there has been any update on this?

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Tummie555Author

Up and Coming

Still haven't got a solution, very annoying when buying new games and wanting to install them, because the phone app keeps asking:"which of these two serial numbers you want to install too." @support, I can't remember serialnumbers of every piece of hardware.