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Anonymous
August 1, 2026
Question

I can't confirm my meta horizon account because I don't receive SMS for two-factor authentication

I can't do anything with my Quest 3 because of this. I also can't contact support. I have access to e-mail, to the phone number and password from the account on which my VR glasses are on, but I do not receive SMS to the phone number. Please help meI can't do anything with my Quest 3 because of this. I also can't contact support. I have access to e-mail, to the phone number and password from the account on which my VR glasses are on, but I do not receive SMS to the phone number. Help me, please! 

    4 replies

    Choleni
    Choleni
    Honored Contributor
    August 1, 2026

    Hi Anonymous​ 🙂

    Reach out to Meta support via email, chat or WhatsApp HERE.. they can help you.

      Anonymous
      August 1, 2026

      I can't do this because I don't have access to the account to which the VR glasses are linked, and by the serial number it says that the device is not supported. Can I reset my glasses to factory settings forcibly and will there be Factory reset protection like on phones? 

      Choleni
      Choleni
      Honored Contributor
      August 1, 2026

      Anonymous​  It's a direct link, you don't need a serial number.

      Go with the account that you are using right now and explain your situation. Give them info about your main account... I'm sure they can help you, you are not the first user having trouble with 2FA 😉

       

      You could factory reset your Quest, but don't you have the same problem, if you want to set it up again with the account that not receives the sms??🤔

        Anonymous
        August 1, 2026

        I am very grateful to you for trying to help me, but I can't write to this support link . I have already tried everything that is possible, but in no way. It asks for the device to be connected, and so I connected them as to the second profile, but I still can't write. Is there no other way to ask for help for support, for example, through the same forum? 

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