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Omakae
New Participant
July 29, 2025
Question

I got a meta quest 1 from a friend but I tried to link the meta

I got a meta quest 1 from a friend but I tried to link the meta quest to my account, but it's not working and my friend doesn't have access to his account anymore. I have a serial number, but that is also not working.

      2 replies

      Maccyb123
      Honored Contributor
      July 29, 2025

      That's a difficult one. Meta have protections against theft of devices so a serial number which is written on the device is no proof of ownership. Your friend will need to get access to the account. He can request a new password if he can't remember it and can access his account. He will have to remove the device from his account for you to then register it. That's the only way as far as I am aware.

      Maccyb
      Choleni
      Choleni
      Honored Contributor
      July 29, 2025

      Hi Omakae​ 🙂

      You must factory reset the Quest.
      After doing that you are able to set it up with your account

      How to factory reset your Meta Quest

      Probably the set up with the latest version of the mobile app won't work and you'll need an older version of the Horizon app for the set up.
      The solution in the thread below decribes what you must do and includes a link to an older version.

      Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

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