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MrMistakes
New Participant
September 17, 2026
Question

I need a refund but I can't speak to a human.

  • September 17, 2026
  • 5 replies
  • 83 views

I was auto charged for a subscription for a product I no longer have. I can't seem to speak to a human. 

I gave my quest to my friend because he had no other real way to acquire one.

I've been charged for quest plus and it's seriously eaten into my budget for the month. 

I've effectively been charged for something I can't even use. And the support won't even talk to me without it. It's kafkhlesque. 

 

I really need someone to talk to.

 

5 replies

Maccyb123
Honored Contributor
September 17, 2026

Well, it was your responsibility to cancel your subscription. I don't think AI agents can read your mind quite yet...........or can they?? 👀👀👀😳😁 

Anyway, here is an email link to a Meta support person.  You are unlikely to get your $8 or however many months you paid for returned but at least you can cancel it if it's still open. 

mailto:support@store.metamail.com

 

    steve40
    steve40
    Honored Contributor
    September 17, 2026

    You can cancel your Horizon Plus subscription from the Meta Account Centre website 😉. You don't even need the headset.

      Maccyb123
      Honored Contributor
      September 17, 2026

      steve_40​ 👍 I'm not sure if possibly he has canceled it now, but is trying to get the money back after it was taken from his account before he canceled it.. He doesn't really make it clear one way or the other. However calling the situation Kafkaesque, even though he caused it in the first place is very poetic. 😁 

      steve40
      steve40
      Honored Contributor
      September 17, 2026

      Less Kafkaesque, more Quixotic 🤣.

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