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Question

I set up a meta account but it doesn't recognize my email

45 replies
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Hi

Ive just bought a new meta quest 2 and have set everything up verified my email. Then when I go to work.meta.com/device as instructed with the headset. I enter the code and enter my email then I get this error

it looks like there isn't an account associated with that email address. You entered: **************@gmail.com. Please check your details and try again.

I have set up 3 accounts now at this stage with 3 different emails and still get the same message can someone help me get this set up I don't know what im doing wrong.

This topic has been closed for replies.

MetaStoreHelp

Community Manager

Hi there, amcd24! Not being able to access your account on your Quest 2 is not the experience we want for you. We want to help you look into this further and help you start enjoying VR and all its features as soon as possible. Thank you for providing that information, as it has given us some insight on what might be the cause of the issue you are facing. We would like to ask a couple of additional questions to determine the right troubleshooting steps to offer first.

Please answer the following:

Did the headset ask you to enter your work email?
Did you purchase this headset for use with a Meta Business account?
What troubleshooting steps have you attempted?

Let us know if you have any further questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

SwapCharaToastyBread

New Participant

I’m having the same exact problem and it’s asking me for my work email but it gives me the message “It looks like there isn't an account associated with that email. You entered: *insert my email*. Please check your details and try again.”, do you know what I can do to get back on my oculus?

MetaStoreHelp

Community Manager

Thanks for reaching out to us, @SwapChara_ToastyBread! We'd like to start by thanking you for being a loyal Meta Quest user! You're highly valued and appreciated! Absolutely no user should have to continue dealing with an email address error preventing them from accessing their games and apps, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated and we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey again, amcd24! We just wanted to follow-up with you and see if you're still needing assistance. If you are, make sure to let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Pancakesboi

New Participant

I was having a different problem with my quest 2 and heard that doing a factory reset would fix it but now I am running into the same problem as amcd24

MetaStoreHelp

Community Manager

Hi Pancakes_boi! Thanks for reaching out about the trouble you are having accessing your headset. We know how important it is to ensure we can get into our devices, and we're excited to lend a hand!

To give us a better idea of what you're seeing, would you please answer the following:

Do you still see your device in your Meta Quest app?
What was the original issue that caused you to factory reset?
Did the headset ask you to enter your work email?
Did you purchase this headset for use with a Meta Business account?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Pancakesboi

New Participant

It's still there on the app, my original issue was that the menu wouldn't appear on my quest no matter what buttons I pressed so I couldn't select anything like the setting or aps, it did ask for work email, headset was purchased at best buy

J

Johne91

New Participant

Go to your metaquest app on your phone.. make sure your logged in.. then go in to headset settings then sync it from there .. 👍 hope it worked for u bro

J

Johne91

New Participant

Go to your metaquest app on your phone.. make sure your logged in.. then go in to headset settings then sync it from there .. 👍

R

RBAllen25

New Participant

I'm having the same problem

MetaStoreHelp

Community Manager

Hey there, RBAllen25! If you are running into the same issue, where you are being directed to a work.meta.com website to complete set up, this means the device is incorrectly acting like a business device. Factory resetting the device following the steps here will usually get this back to a normal setup process and start working as intended. Should you still run into issues, you can also try visiting the meta.com/device from a PC or laptop and that should help you get started with the setup process. Please feel free to reach back out if you still need assistance, and we will be happy to work with you further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

Julbangtan

New Participant

Hello! I’m having some trouble. I haven’t played with my VR in a while and now it’s asking me to log in with another device and to use a code. I’ve tried doing that but every time I get to the email part it says that theirs no email associated with that account. What can I do? I’m writing the email correctly

D

DonxWick

New Participant

The same thing is happening to me, wish we could get some real help instead of them having Ai reply

MetaStoreHelp

Community Manager

Hi DonxWick! We understand that you are having issues logging into your account. Making sure that our users are able to access their accounts is a top priority for us and and we want to do all we can to help you out!

Please join us in DMs for your privacy, as we will need to gather sensitive information from you.

Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!