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New Participant
May 18, 2026
Solved

I want to find my Meta account.

  • May 18, 2026
  • 9 replies
  • 305 views

Hello, I am a MetaQuest user from Korea.

I bought it in 2020 and used it well, but around 2022-2023, when it switched to Meta Horizon, the account integration got messed up.

I was unable to check my email because the email domain of my existing account had disappeared, and as you all know, Meta's login system was very complex.

 

It would be easier to just create a new account, but I have purchased a lot of games on my previous account, and although I have tried various things to recover it, there is absolutely no way to do it.

 

But when I actually tried creating a new account,

it won't even pair, perhaps because Meta is already linked to my existing account.

It has already been over four years since this device just became useless.

I try to fix it every now and then when I remember, but there really is no way to do it.

 

I tried to contact them via email but couldn't find them.

This site is too complicated and useless.

It seems like a site that is not user-friendly at all.

 

 

What should I do?

 

 

Please understand that the text may not be smooth as I used Google Translate.

 

    Best answer by Choleni

    Hi windbreak09​ πŸ™‚

    windbreak09 wrote:

    but around 2022-2023, when it switched to Meta Horizon, the account integration got messed up.

    I was unable to check my email because the email domain of my existing account had disappeared,

    There was a deadline.... Oculus account that wasn't migrated to a Meta account by March 29th 2024 has been deleted.  People got emails with  recovery codes for their games, but since you don't have access to that mails anymore, your games are lost...... sorry about that!πŸ™

    it won't even pair, perhaps because Meta is already linked to my existing account.

     You must factory reset the Quest in order to set it up with a new account.

    How to factory reset your Meta Quest

    I tried to contact them via email but couldn't find them.

    You can contact Meta support via email, chat or WhatsApp HERE if needed.πŸ™ƒ

    9 replies

    Choleni
    CholeniAnswer
    Honored Contributor
    May 18, 2026

    Hi windbreak09​ πŸ™‚

    windbreak09 wrote:

    but around 2022-2023, when it switched to Meta Horizon, the account integration got messed up.

    I was unable to check my email because the email domain of my existing account had disappeared,

    There was a deadline.... Oculus account that wasn't migrated to a Meta account by March 29th 2024 has been deleted.  People got emails with  recovery codes for their games, but since you don't have access to that mails anymore, your games are lost...... sorry about that!πŸ™

    it won't even pair, perhaps because Meta is already linked to my existing account.

     You must factory reset the Quest in order to set it up with a new account.

    How to factory reset your Meta Quest

    I tried to contact them via email but couldn't find them.

    You can contact Meta support via email, chat or WhatsApp HERE if needed.πŸ™ƒ

    New Participant
    May 19, 2026

    thank you for help😘

    Honored Contributor
    May 18, 2026

    This link will allow you to open a support ticket with Meta Support in Korea using your language. Make sure you are not using a VPN. 

    https://www.meta.com/help/support/

     

    New Participant
    May 19, 2026

    thank you for help!!

    but I followed the provided link, and when I entered the Quest 2 serial number as instructed, it said "This device is not supported."

     

    I didn't buy it from a meta site, but from a Korean online shopping mall.

    Honored Contributor
    May 19, 2026

    Make sure you are using the serial number on the box, not the one on the headset.. Headset and controllers have different serial numbers, so the one on the box is the identifier. Good luck! 🀞🀞🀞