Other Troubleshooting

Is it possible to upgrade from 74 firmware to 78 or the future 79 headset will not chip or break?What is the best way to avoid problems after and during the update?

I tried to setup my Rift through the Oculus App on PC and there’s no longer an option for the rift!

Regarding the update loop since I went through 2days of nonsense trouble shooting when the problem was on Metas end hopefully they will give out Quest Cash for all our troubles.

Looks like v78.1028 has been withdrawn. It no longer shows on the website release notes page and my Quest 2 headset says my software is up to date at v78.1027.That's one way to fix the update loop problem I suppose.Unfortunately that still leaves me stuck with the problem of no access to Unknown Sources in Navigator, the forever shutdown bug and the annoying random IPD popup.These bugs are serious experience killers and using the Quest 2 is no longer a fun experience.

 I'm having trouble installing the latest update 78.1028 on my Meta Quest 3S headset. Every time I try to install it, I get a message telling me to restart my headset in order to complete the update. But when I do, the system tells me again that I need to install the update.It's stuck in this loop and I’m unable to move forward. Can you please help me fix this?Thank you!

I bought this in October 2023, so the warranty is gone.The battery just recently just began draining.  It'll charge to 36% and won't go further and then if I unhook it, it just loses energy fast. I already did a full wipe and reinstalled updates, so it seems that it has to be hardware. What can I do? Hope you can help.

The title says it: Unknown Sources not showing in Navigator.You can once in awhile get US to show by toggling Developer options in advanced settings and restarting. Will not show again after next startup.Once again a poorly designed feature is released with serious flaws and oversights without adequate testing and quality assurance.

Hi,  Ever since Worlds became playable on mobile I have never been able to enter one on my iPhone.  I have checked on my iPad and at least 2 other iPhones, and it always crashes.  I will see the loading bar get to about a fifth of the way loading and then a message appears “Problem connecting to Horizon Worlds”. I check again  every time there is an update to the Meta Horizon app on the App Store , and on WiFi (1Gb Nbn fibre connection ) and on 5G, it has just never worked. Have also tried reinstalling the app numerous times. all app permissions enabled. Also I am on iOS 18.5 latest firmware. is it just me? Can’t think of what else I can do.  

I have been inviting a friend to my Horizon Home so we could work together. When he joins, he can hear me but I cannot hear him. I have checked that my audio is up and I can hear the environment sounds, just not him. I could see his mouth moving as if the mic is active and registering audio, just nothing is coming through.We also tried opening a call where, again, he could hear me but I could not hear him. I could see on the call indicator that he was talking and his avatar mouth was moving but I am still not hearing his audio.He opened a bug but I am wondering what others have done to resolve this kind of issue.My headset is on a fresh factory reset with pretty much all default settings.

Hi!I’m an owner of the original Oculus Quest 1 that I bought back in 2020. There was a period of around 3 years when I stopped using it for a variety of reasons but recently I had the bright idea to try it out once again. On my first boot I was able to get into the device’s menu but it kept telling me that I had to pair my device to my account again through the new Meta Quest App. So I tried that but… it just got stuck on the “health and safety” tab and the only solution I found online was to factory reset device… Ever since I did that - I’m unable to get through the update process or rather - the app just gets stuck on the safety tab again and the headset never goes past the 1 out of 2 updates screen. At first I thought my device was broken or something but it seems that the controllers are working perfectly fine and the only thing that is truly broken is that **bleep** update screen… The device gets picked up by the Meta Quest Link app on my PC without an issue but without getting th

Hi hoping to get some help in relation to a meta quest 3s.Screen is currently black and will only light up when power cable connected and fully charged. If the power drops or power cable removed it will go completely dark again.I have tried factory reset, ensured all updates are done and have tried with a new charger. Only purchased at Christmas, would warranty be an option to fix/replace.Any help or advice would be greatly appreciated.Thanke  

Hi,I have an Instagram account which was setup with 2FA, unfortunately i no longer have the 2FA application on my phone that was initially used to setup, and i also do not have the backup codes. When i try to recover my account it fails because it needs the backup codes which i don't have. I tried the photo recovery method however i dont have any photo stored on the account and while recovering it fails and does not do anything.I tried sending an email to mailto:support@instagram.com  however there hasnt been any response. I am unsure how i will be able to recover my account.

Hello,I am currently using a Samsung Gear VR headset.Recently, after the Oculus app was automatically updated, the apps that were previously installed and functioning properly are no longer working.  I downgraded the Oculus app in an attempt to restore functionality. However, when I launch a specific app, the Gear VR start screen appears and prompts me to download multiple apps again—even though those apps are already installed on the device.Despite having the necessary apps installed, the system keeps trying to connect to the Oculus server to download them and eventually gets stuck.As a result, I can no longer use my Gear VR headset.I would greatly appreciate your assistance on the following:1. Is there a way to bypass the forced app download step and use Gear VR without connecting to the server?  2. If the server is no longer active, is there any official method to install the required apps manually and use them again?Any guidance on how to get Gear VR working again would b

After the automatic update that happened the day before yesterday, the Quest3 after turning on shows the meta logo and then goes black.I tried to update through the meta online update tool and it didn't work. I returned the Quest3 to factory defaults, it didn't work either.I tried to install the update again through the online tool and the problem persists.

I've had an issue since the beginning of the year where I can't redeem any referrals. For device referrals, it says I need to spend some credit first, and then it gets redeemed without me receiving anything. For game referrals, it just keeps loading and then throws an error. They don’t get redeemed at all. I currently only have 3 game referrals, but it's honestly really frustrating. Can someone help me with this? It's seriously annoying.

I just turn on my headset which is the Meta quest 3 and my store is in Canadian dollars instead of US dollars. It use to be US dollars. How do I change it back 

Since the new Brilliant update my Quest was doing wierd stuff. It Keeps Connecting, Disconnecting after multiple restarts it stops doing it BUT it also stopps Countercharging - I was on 50% when i turned it on and it drained to 0% while connected Via USB C PD port from my WIFI II Motherboard.I never had such issues this starts with the recent updates.It is charging now but very slowlyCan you please Roll Back this Update?I feel link it killed my battarie now. 

Hi,Can anyone tell me if they are seeing more than 6900mb of total ram if the available RAM graph is enabled using OVR Metric? I am unaware of any way to show the total RAM using the Quest 3 settings.I am having problems with my Quest 3 where some apps will not run at all, while others crash frequently and report that there is not enough RAM available when crashing or when attempting to run them.I installed the OVR metric tool, and it is showing 6900mb of total RAM, which does not make sense since the Quest 3 is supposed to have 8gb of RAM.At boot, my Quest 3 has about 60% of RAM already in use, leaving only 40% of 6900mb available for use by apps, about 2760mb. When I restart the headset, it starts in the same condition.I have factory reset my Quest 3, and the only app that is installed right now is OVR Metric, and there is no change in total or available RAM.Thanks for your help 

Will the Compact Charging Dock kit work with Xbox Edition and be in black, also anyway can get black Active Straps for the Xbox Edition? Basically,  any accessories coming for the Xbox Edition?

I have a meta quest 2, which about 2 months ago the mic stopped working. I went to do a factory reset which is when I realised the volume buttons are also not functioning either. I can adjust the volume in the settings and the buttons make feedback noise but do not seem to function. I have made sure I have the latest updated software. I have factory rest too but still not working. Wondering if anyone could help or has experienced the same? Thanks 

Battery keeps draining when it's off only when plugged in. Like it literally "drains the battery" to plug it in. Only way to charge it is to hold down power button for 30 seconds, then plug it in while it's on. And it'll charge... while it's on. As soon as I turn it off... battery just bleeds like water. Been this way for weeks now. Praying the v.78.1028 fixes this. Suuuper frustrating!! Though the v78.1028 update won't stick / keeps saying "software update needed" no matter how many times I do it. All the while the battery just dies if I plug it in... this is... crazy. Meta pleeeasse do better! Like this is WILD dude!! :(

My Oculus Go is no longer working properly. Let me explain:Everything seems to be functioning fine — the battery, charging, remote, and screen all work as expected.When I perform a reset, the Wi-Fi connection shows as excellent. The Oculus Go displays “Connected to Wi-Fi – Continue in the Oculus App.” However, when reaching the next step, the “Continue” button is greyed out, and the loading video spins endlessly, as shown in the photo below. I have no idea how to fix this.A factory reset has already been done.I’ve also tried exiting and rebooting the device, but the result is the same: the video won’t load, and the “Continue” button remains unavailable.Thank you for your help! 

We have a second META account that was suspended for that violates the code of conduct. There is a mention to request a review however we cannot access the account. How do we get the account reviewed?

While trying to readjust my headset i accidentally broke the two bits - the first plastic bit had already broken a while ago so i cant fix it anymore, recently the second bit also broke in half, i managed to tape it back together but honestly its hard to play on the vr now haha, does anyone know where i could get a replacement? if it's even possible :')

My kids just bought a headset yesterday and we keep running into problems. Is this just normal glitches for this thing? This is our first VR headset, but we use multiple game consoles so we're not tech illiterate.-kid account just doesn't work. They send a request to play a game, I allow it, it makes me go to a purchase page even though we've already downloaded the game and I've allowed app sharing on the device. I purchased it for free, and it still doesn't give kid access to game. I've allowed them to play up to Teen games and this is a teen game (swarm).-I let them play on my account and the game (swarm) just doesn't load when I click on it. It eventually just worked, but it took multiple tries with me turning the device on and off repeatedly.-library is often blank. we've downloaded three games from the horizon+ service and they don't show up.-menus regularly disappear, or only the little bar at the bottom appears but when I click on an icon it doesn't open up the window. I've rest