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Today my Quest 2 headset installed build v79.1030, which was having an issue that caused it and previous versions to always display as v79.1027.After clearing through all available updates, I tried to launch Quest Link after connecting to my bridge. This is where the problem starts rising; Opening the Quest Link menu would always crash the UX and make Quest Link inaccessible. Going to the link status (via Settings → Link) does not crash the UX, and is as close as I can get to launching Quest Link.Trying to hit the Launch button while the pop-up is fading in does nothing since it waits for the fade-in to finish before it becomes interactable.Because this was happening on the system level, I went as far as factory resetting the headset and attempting to reinstall all system updates without any interference. This part was a success (and it also resolved my possibly broken build,) but the UX still crashes when trying to launch Quest Link.I also submitted system diagnostics thru the headset

This problem has been going on for quite some time now but I have contacted meta so they should be working on it. But the weird thing is I used to have a while ago but then it got taken away from me. Does anybody else have this problem?

My son loaded his meta account into the meta quest 3. He got locked out of his account after failing to confirm his age. He is locked out of his meta account. I tried to do a factory data reset but when I go to the boot menu and access "devices details", it shows "device locked". And It wont let me reset and login with this meta account and start over. Can the meta community manager help me?

I haven't even been using my oculus mets quest 3s for a month and this morning I got up and wanted to turn them on, the home logo appears but when it has to start the main menu it stays on a black screen, I tried to restart it and reset it from the factory as I found in forums but it still has the problem please I need help since I work with this

Is it possible to get help from Meta? I have tried to find some way to get help from Meta all day, but I can not find any information. My kids account have been suspended due to his age, but it wont accept my confirmation. Some how Meta have the wrong date of birth registered and I need help from them. Please can anyone share how to get som help from somebody real? 

I have a quest 2. I hadn’t used in a couple of months. I went to play a game and it’s stuck in a never evens black screen. Left it overnight. Still nothing. did a reset. Now my app can’t find it. My device is listed but it won’t connect. Try to get support, apparently my serial number isn’t recognised. did a side load update, still nothing reset the app. Still nothing did another hard reset and sideload update still it will not let me past the screen on the headset that says ‘continue in the app’ cos the app will not connect to the device. The device seems to have disappeared off my account online. But it’s still there in the app. HELPPPPPPP. 

I am trying to login to my account I am unable to get code on phone number or whatsapp please tell me the work around so I can get code

Hello I need to enable this button on my corporate laptop, but its unclickable. please help what do I need to tell to IT?

I have been holding off on trying the new Navigator, but recently decided to give it a go. I looked up and followed directions on how to accomplish this. Subscribed to PTC and my headset downloaded new software (was v85.x.x) which is now shown as v2.1.1034. In the Experimental menu, still no option for Navigator. Am I missing something?

I have confirmed an age request from Meta using a driving licence, but I am still getting daily messages requesting me to confirm age... Is this happening to anone else? There seems to be no way to contact anyone at Meta to tell them about this problem of theirs.

I don't know if anyone can help, but I am completely stuck and unable to break out of a loop of poor customer service. I ordered and received a Quest 3 on Friday last week, direct from the Meta UK store. This was the basic package with normal strap, so no extra batteries or anything. In the UK there is a 30 day return window even if opened to try it. On the same day I received it I decided it wasn't for me. I opened a return request via Meta returns and was sent DHL labels. DHL collected the package this Monday, but I received the item back on Tuesday. The explanation was that it needed a UN3481 hazard label due to the lithium batteries.I contacted Meta customer service and DHL customer service to confirm what is needed but I have received conflicting advice and am completely stuck. Meta have said they will not send a hazard label as it is definitely not needed. This is despite their own RMA instructions saying I should 'attach the hazard label'. DHL will not accept it without thi

I record gameplay directly on my Meta Quest while playing for my YouTube channel. Recently, after playing for several hours, I noticed that all of my footage looked slightly zoomed in, almost like my character had tunnel vision. The field of view was clearly tighter than normal.While I was still in VR, everything seemed fine. I didn’t change any settings (at least not intentionally), and I went through all the display/recording options trying to figure out what happened. I couldn’t find anything that would cause it. I even tried Googling the issue but couldn’t find anyone describing the same problem.The weird part.. after I restarted the headset, everything went back to normal. But several days later it is now doing the same thing..Unfortunately, that means about 8 hours of gameplay across multiple games are all recorded with this zoomed-in effect. It really hurts the quality of the videos and makes them look off compared to my normal uploads.Has anyone experienced this before?Is this

so I got some batteries two of them to be exact one is the same brand that’s fully charged and the other one is a different brand fully charged when I plugged them into both of my controllers it does not work and my old one is dead and  the only ones that work I don’t know what to do

Hello,I am using Unity on MacOS, and I can connect to meta XR simulator. I had to get the data forwarding apk v1.0 from home-brew, but when I try to connect to my controllers using data forwarding, it crashes Unity right away.Has anyone come across this problem, and have a fix/workaround?Thanks.

My Right controller of meta quest 3 stopped working after I changed the batteries, The left one is ok with the new batteries but the right one doesn't work at all, no light, can't pair, just dead.I haven't dropped it or anything just keep everything in it's case.Can you help me please tried everything... there is no light no vibration when pairing .... nothing. 

I recently submitted an RMA for my headset (Quest 3S), and as I'm seeing in the forums that I'm not the only one, I also sent in my controllers. The replacement headset was shipped back to me in a timely manner except it is a refurbished model. My headset was barely two months out of the box and still under warranty. Is it common practice to replace a new, under warranty device with a used one?Secondly, I'm still sitting here waiting to hear any information other than "we're investigating it" regarding the controllers that I sent back due to Meta's vague wording when it comes to what devices to return on an RMA. Chat support is useless at this point as all I get is word salad and and endless loop of agents all repeating the same thing.

This has happened multiple times, along with multiple other repeated glitches that make me restart my headset in the middle of games. With the vertical lines however, I can't identify one singular fix, i just mess around, restart multiple times, leave it for 30 minutes, and sometimes just restarting once works others nothing will. Why is this happening (1 month out the box) I haven't damaged it, dropped it, or done anything out of the ordinary that would usually illicit this kind of reaction out of a device. any suggestions?

As the title states my niece and nephew being the smart kids they are have found a way past device downtime. They know their devices shut off at a specific time every night and they have limited play time through the day. So they roll their headset clocks back. Make it AM instead of PM. Etc. their account is managed and supervised and all provisions are set for their age range as well. I created a test child account on my own meta quest to verify what type of settings access is available and lo and behold they have access to 70% of general device settings. If it doesn't fall under interactions or purchases it's fair game. This is a major security flaw in the family management system and should be able to be changed. Certain apps can be blocked with a pin. But not settings.Here are my thoughts/ideas for remedying this situation;A parent should have to set a pin up to add a child account to the meta quest.Or a child should only have access to the basic quick launch settings onl

My quest 3s boots to Meta logo, then a black screen. Controllers vibrate continuously. Factory Reset does did not work. It randomly turned off and started doing this. My research tells me it is a firmware issue after the update. The problem is the serial number for some reason is not linked an account, so I am unable to get in touch with anyone how to resolve this issue. 

Hello! This is Broken Computer, a owner of the Quest 3S. Im pretty proud of it, but there are some problems i need for the Software Engineers to check: Problem 1: in the new PTC (V 2.1 ), there are problems with navigating the menu. The bottom mini thing in apps that shows buttons to go into Focus Mode, Minimize or Close it dissapears in some situations. It annoys me to restart it to fix it, only for a few moments later to happen again.Problem 2: Ive ALWAYS loved the new Navigator Mode, it looks very cool. BUT, in V 85, it has been removed for an unknown reason and I need to know it. Even if I upgrade to PTC 2.1, it doesn't appear! Why?! Problem 3: Bug Regarding changing the controller vibration:Ive been thinking, when going the controller vibration to Low, it glitches back to the medium bar, but the controllers won't vibrate. Did the new PTC start to act weird?  Problem 4: Some design of the menu in PTC has been DOWNGRADED to a pretty lookin back.  In 85, it h

I just got a 3rd vs 2.1 update but its the same as the last two no changes is this a bug or hiddin updates?

I just used my Quest 2 and for some reason it's stuck in passthrough when I turn it on. The controllers won't connect and are at full battery (as is the headset), and the only thing I could do was adjust the volume, where it displayed the volume slider graphic, but turned the entire screen black, which then returned to passthrough when the slider went away.So far I've shut it down and restarted it a number of times, all with the same results. I had used my Quest 2 a couple of days ago and it was working fine, I hadn't done anything too taxing on it graphics-wise, so I'm not sure this how this came about. Does anyone have a fix for this?

Meine Meta quest 2 findet kein update bei der version 50 nach mein wissen ist version 60+ schon raus

I make content on youtube and twitch, streaming classical harp practice as a severely visually impaired person. Having a metaquest has allowed me to make sheet music big enough that I can finally learn to sight read instead of memorizing piece after piece and forgetting others. Unfortunately, we found today that when streaming from the metaquest, nobody could hear the harp. I cannot use a PCs microphone and monitor audio through OBS  as most people will suggest, as I want to stream live from orchestra rehearsals (It's an authentic how-to-harp-student experience!).  What is the best way to fix this? Im using beamXR and a MetaQuest3. Thanks!  from NervousHarpist