Other Troubleshooting

After over a month of contradictory useless cut and pasted replies, I received what I hoped was good news.  A week ago, I got an email that said:  "To make things right, I’ve personally created a replacement order for your missing controllers Right Controller: Order #*** Left Controller: Order #***" A week goes by and I hear nothing so I tried to follow up and naturally, received more "Just go away" replies.  It would seem that others have got these 'orders created numbers' that meant nothing and in some cases, months later they get an email stating the order was canceled with no explanation. I noticed on the BBB site that the Texas AG has investigated Meta in the past.  Does anyone think contacting them would help? Or should I accept the obvious fact that my controllers ended up on eBay and I should just give up?    

im on a ques 3 and my oculus just randomly turns me to a random direction and I'm not playing a game that uses sticks so idk I've tried resetting multiple times 

I had a Meta Account Centre account, which was linked to my Facebook, Instagram and Meta Quest 2, but the phone which had the 2FA codes was stolen. I'm able to log into each of my Facebook and Instagram accounts, and I can use my Quest with what's already installed. But I'm completely unable to access my Meta Account Centre account.I know my email and password, but when I get to the page to enter my 2FA code, I'm unable to get any further. I can successfully reset my account password, but that still doesn't allow me to bypass the 2FA, and there doesn't seem to be any accommodation whatsoever for having lost that. On devices which were already logged in to Facebook and Instagram, I'm able to get to the security settings for my Meta account, but not to Meta Account Centre itself, and in order to deactivate the 2FA, it still requires me to enter it. I've spent hours going in circles on Meta's support pages, but I've not been successful in finding a way of actually contacting the

Hi is there a way to buy new controllers for the quest 2? My daughter has broke the right one and it’s falling apart I looked on the store and there is refurbished ones but no new ones and are the refurbished ones just as good? Thanks in advance 😊

Hi. My son got a meta quest 3 in September. We also got the charging dock when we bought it. Tonight when he put it in the dock it wouldn’t charge the controllers or the mask. The mask is charging with the block just plugged into the wall, but not charging on the dock. Can anyone help? I don’t know enough about this thing to even know where to start. 

My oculus 3 wont do anything.  I have a black screen and no lights come on when charging.  I tried everything from the holding down the power button and volume down to try to get it to do anything and the only thing that works is the fan.  The fan comes on and goes off while I'm holding down the power button.   I opened it up and the fan works fine.   I got a liquid detected notice before it wouldnt turn on anymore.  I'm guessing it's from sweat from the workout apps we use,  I let it sit awhile before trying again to maybe let it dry out.  I dont understand we why this is an issue when something should be in place to protect the device because people swear while playing.  I also have the meta strap with the battery on it and I disconnected it to try and still nothing. Please help.

In M content development, how to hide the user's hands and controllers in their hands from the passthrough view?  In other words, we don't want to see the user's hands and controllers held in their hands in the real environment.

How can I buy just the locking mechanism for the controller? It's a small plastic piece

Headset seems to work fine stand-alone.  I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so.  It doesn't feel like the headset is overheating.  This doesn't show up on the screen mirror on PC, or if I "mirror" with the debug tool.  Is this likely a failing display or is there somewhere else I should look?

Hi, the option to move or create walls when you are in the setup a space has has disappeared, only can add or remove furniture or elements to the walls, but if you are in a open space as a fair or exhibiktion and need to recreate a "box" to simulate a room, you can edit/adjust the walls. Any one can confirm?Alvaro  

I connect my quest 3 headset to some type of type-c dp monitor but can not display quest screen on it, how to do that or what type of type-c display monitor I should use to display quest screen?

The following Meta URL's are being blocked by our Corporate Proxy, Zscaler. The reason being bypass of SSL. Is there any advise working with Zscaler and Meta Url's below?`graph.facebook.com` `edge-mqtt.facebook.com` `static.xx.fbcdn.net``scontent-syd2-1.xx.fbcdn.net` `graph.oculus.com`

My Metaquest 3 had problem with the Bluetooth, they had problems before so they asked me to send them my metaquest but they sent me back another used ones instead of mine or new ones.They don't have any wayt to talk to them except by chat, which is very annoying and slow to explain everything.I really regret to have chosen Meta instead of a Playstation, because the customer service is rubbish.I am not the only one who has technical problems  

I'm on my third quest 3 (the second in as many months) and something isn't right.When I put it on, Sometimes I see the battery level screen. When I press the power button for 3-4 seconds, it may or may not do anything.  It may show the battery level again and then go black, OR it may show the horizonOS screen for a few seconds and then go black again, OR it may actually start up. Once it has started u and I go to a game (any game) it has a habit of going to a grey screen. It doesn't do this every time, but when it does I'll tap the power button and the screen goes black. Then I have to hold the power button down until it powers down, then I try to start it up again. Both of the units I've had in the last two months have done this.                  Basically, the headset doesn't always turn completely on when the power button is pressed for 3-4 seconds.In addition, a couple of the games I play are acting strange, for example, in Walkabou

Hello! Forgive me if this has a known fix, I haven't been able to find one.So I just got my first VR headset, the Quest 3, and so far everything seems to be working fine, except for one thing. The scale of everything feels a little off whenever I'm in a full screen app, not seeing my environment through the cameras.I kind of lack the lingo to explain it, but, a few examples: In Resident Evil 4 VR, I see my character's hands as larger than mine, and also the whole world (the environment, the characters), everything seems like it's at a different scale, maybe around 15~20% larger than it should be.In videos (on YouTube or other websites that provide 180º or 360º VR videos ( those recorded with side-by-side double cameras to emulate eyes), I feel like things are just as large too.I have tried remaking my boundaries, deleting them from the history and restarting the Quest, setting boundaries again, mapping room, and manually setting the floor level with a controller, and I've tried a few d

I have made my pattern a long time ago and forgot what it was so I went to reset it but it is making me enter the pattern I don’t remember. I would like to not have to factory reset my headset, so please add an option to use your pin the reset/remove the pattern, and if there is already one it will not show for me.

So I need to change my email, name and date of birth on my meta horizon account, as I had originally had it under my mums information and we wanted to guarantee that if I where to change this info on my meta Horizon account it would not change any info on any other accounts under meta such as Facebook, Instagram, meta business or any other accounts under meta

And how do you fix it?I am lacking the vocabulary to even ask the right question or search for a solution.But it is like the perspective is off a little. and not consistently.As an example, the Getting Started area where you have a circular desk/table around you and you can throw paper airplanes, fly the remote-control blimp, throw the ball, the pull string bottle rockets, etc... the desk is too close and way too high. Like I can rest my chin on the tabletop without moving forward or down.I'm not sure how to recalibrate this as it seems to be better sometimes, and worse at others. It is like the scale and placement of everything is off.Controllers do not point straight forward (which I have found some possible fixes). But, if I hold the controllers like a rifle to play a shooting game, the controllers point about 15 degrees to either side. and holding them up in a position like a real rifle it is about 3-4 inches low. Making it impossible to get a sight picture using the sights, optics

Since my unit updated a couple days ago the controller randomly just drop/sleep and disconnect in multiple games. Toggling hand tracking does not have an effect. Duration before disconnect  is random but happens most often 10 to 45 seconds. Other buttons and triggers have no effect, only A/B wakes them. Doesn't seem to matter how long ago last trigger press was.Super frustrating, tried changing every setting related to controllers and hand tracking. Changed batteries, rebooted and resetting to defaults also to no effect. No external environmental changes, everything else is identical. Extra frustrating because I did not ask for this update.

Hi,there used to be a “…” button next to the volume slider in the quick menu, where you could control the volume of each application individually.But sadly it’s been gone for a while. Is there a way to get it back or access these settings in a different way?I am using the Quest 3 and checked these versions: v79, v81 and now v83 tooThanks! Eric

My account is suspended since the age verify and now i cant use the headset. I do know how to resign in. Any help?

Hello to all who see this, I am a bit of a pickle and do not know how to go about remedying this problem. I'm using an Oculus Rift S and here lately whenever I get on any VR game, I can only play it for a period of time before the link app itself crashes. I have had the headset itself since 2020. I would be playing then suddenly the screen freezes and goes black, then immediately after that I would peak at my PC screen and see that the app itself has crashed and restarted. Does anyone know what is going on with it? I really do not want to have to drop the money for a new headset.

Hello! I recently purchased a Meta Quest 3S from a physical store near my home (I did not purchase it from the Meta Store website) and successfully linked it to my account, configured it, and connected it from the Meta Horizon app, etc. But recently, I noticed that I can't contact Meta customer support in the Meta Quest category because, for example, if I need help with my Quest, I click on Meta Quest Software and Content, or Account Access and Passwords, and after selecting my problem, it tells me: "We couldn't find any devices associated with this Meta account. Please log in to the Meta account associated with your device. You can also verify your device using its serial number, order number, or the email address used to place the order in the Meta Store." At the moment, I can only contact customer service through the Orders, Returns, and Shipments category, but I can't access the rest. I also tried entering the serial number of my Meta Quest, but it can't find it. How can I fix this

So I was charging my oculus quest 1 overnight with a 5v 3a charger (samsung) and taking out the charger, I tried putting it on and turning it on, it turned on , showed the logo and the screen flashed some colors and I instantly smelt something burning. After that it started bootlooping and one of the eyes started acting weirdly (as if a gpu dies on a pc, looked kind of similar) i havent turned it on since (it's been like 2 hours or so)

As of a couple of hours ago booting into any app automatically sets a stationary boundary. I can define a new boundary just fine but absolutely nothing will use it now. Clearing the boundary history did nothing, hard resetting the headset did nothing. I'm on the most recent version. At a loss here. I don't want to play in stationary because I feel unsafe reaching out because it won't warn me of walls/objects or anything. I had been using roomscale boundaries since launch.