Other Troubleshooting

Hello just double checking curently the system is telling me that my 4070 Laptop GPU is not a compatible system was looking for confirmation as it it is not listen under compatible or incompatible.  Thank you, hoping system updates are a possibility in the future. 

Hi I can connect my quest 3 to my pc with virtual desktop  but it shows a black screen. it has been working for months with no issues.

Hi everyone, I recently bought a Meta Quest 3 bundle with the Elite Strap and battery pack for €625. After just three days, I noticed my right trigger is squeaking and the right battery cover is loose and sliding around. I contacted Meta Support and received a return label for the controller. However, they informed me that the replacement will be a refurbished unit. From Reddit and other forums, I’ve read that many people have had poor experiences with these refurbished replacements. According to EU consumer law (specifically Directive 2019/771, implemented in Germany as § 439 BGB), I am entitled to receive a brand-new controller as a replacement during the statutory warranty period. I’ve already replied to Meta Support insisting on a new controller, not a refurbished one. Has anyone else dealt with Meta Support regarding this issue? What were your experiences with requesting a new versus a refurbished replacement? Thanks  I created this Tex

I have an account that was made soley for the meta quest. I am logged into my meta quest, but I can log into that account on my phone or pc because of 2fa. I don't know how to contact anyone other than this. I was wondering if there was some way to disable 2fa with support?Please any help would be appreciated. 

My meta quest 3 is not charging there is just a steady red light on the headset 

Few days ago I lost the ability to use the Quest Link app normally... It endlessly reboots (sometimes it starts working but when i connect link cable to my pc app crashes). I reinstalled app entierly few times, but it didn't help. Is there a solution?

i am trying to create a developer account but when it asks for a phone number to send a verification to, it keeps saying: You can only complete this action in Accounts Center. Go to Accounts Center. Then when  click this there’s no option to verify.

Hello, when my sons login to their profiles on our 3s it shows the background picture and they can’t get into pass through mode. When they press the menu button it very faintly shows a menu but not enough to actually use it.  I made sure we have all the updates. Restarting shows us the menu for a few seconds then the background image pops up again and we can’t do anything.  I created a new profile and same thing happens. 

Hello everyone,I'm encountering a significant issue with Asynchronous Spacewarp (ASW) while using my AMD RX 9070 XT graphics card with Meta Link PCVR (Quest 3 headset).The specific symptom is that the Oculus performance HUD shows the "ASW Presented-Frame Count" increasing normally, indicating ASW is active, but no interpolated frames are actually being generated. This results in noticeable stuttering and "double vision" in the VR experience, instead of the expected smooth motion.To troubleshoot this problem, I have already performed the following extensive steps:Performed a clean installation of the latest AMD Adrenalin graphics drivers using DDU (Display Driver Uninstaller).Disabled Windows Hardware-accelerated GPU Scheduling (HAGS).Adjusted AMD Adrenalin software settings, including disabling Radeon Anti-Lag, Radeon Chill, and Radeon Enhanced Sync, and experimented with different global graphics presets.Checked for conflicts with other OpenXR API layers (e.g., ensuring "turbo mode" i

Hi. Someone has hacked my grandsons name and now got all his games and apps that we purchased. How can we get them back. Thanks

Are you out of your mind or this is an attempt to kill the community so you won't receive this much complaints/bugs/technical issues posts?I have been full stack developing professional software for more than a decade, including web portals for every sort of company, desktop apps, backend, microservices supported by message brokers and whatever you can imagine.Not a single time in my mind has ever popped up the stupidest idea of putting an infinite scroll feature (aka Show More) to a grid, a chat, or whatever function that shows a consistent number of records.It's supposed to be navigated by paging (aka Page 1 of XXXX)  exactly because when the content is high in volume it's much easier to manage and one can remember easily where it was.I am flabbergasted, frustrated and confused.Fire whoever had this idea and stop making dumb choices.AND PUT BACK PAGING ON THE FORUMS NOW!

Hi, I bought a meta QUEST 3s a few days ago (second hand). Before buying it, I watched a lot of videos. The screen quality and mixed reality was good in the videos, but after buying it, when I started using it I noticed that it is not as good as the videos, especially the application icons in the main menu are blurry.When I open a video from YouTube, even though I set the quality to 1440 or 4k, the video quality remains visibly lower than 1080p. Even objects very close to me in games or in the main menu are blurry. The mixed reality quality is not as good as in the videos. There is a lot of tingling and the quality is extremely low. Is this a hardware or software problem? Or is it just the device that makes it seem weird to me? 

Life was much easier when it was 386 vs 486.  You knew where you stood.The CPU requirement for the Worlds Desktop Editor is Intel i5-4590 and up.My laptop sports an Intel Celeron N5095.I don't know what either one means.  I just want to know if I'm good or not.TIA. 🙂

Since the last update my Quest 3 headset will only charge up to 75%. Is this a known issue?

My ocilus screen is black and my controllers keep ringing 

Are you experiencing issues upgrading your Quest 2 headset to v79 with the software update tool?  I have taken an hour or so to troubleshoot, and the software tool is not displaying a list of headsets in the browser when connecting with a USB. The software update page notes that Quest 2 is also included in v79, however I am wondering if they have just given up on Quest 2 updates altogether. My warranty has long expired, and I really do not want to purchase another headset at this time. Thanks!

When I try to play a game it will turn on its own and make the game unplayable 

So today, my Quest 2 headset took a small fall off it's sitting spot and now my left eye is having a lot of troubles. I fear my headset is now proper busted.So, the left eye on my headset is not lighting up and remains black when using the headset, essentially giving me only vision in the right eye.Now, the left eye occassionally sputters back to life and I can see properly, but it's light/rendering flickers and slowly sputters away to a black screen again. I've noticed for a little bit, that some pressure on the left side of the headset would like... reactivate the left eye, however it doesn't stay for long and goes back to black the moment the pressure is gone.Apparently, no one else has issues with one of their Quest's eyes going completely black, for everything because I have been search for hours for any solutions.Note this happens on EVERYTHING. This is not just a "oh a specific app" even booting up the Quest I sometimes have just one eye, the right one. In the QUest home, I have

現状: Meta Quest 3S（新品）を購入し、購入前に友人からの招待リンクを踏んでMetaアカウントを作成しました。初回起動後にMeta Horizonアプリと連携し、ゲーム購入やプレイは問題ありません。購入先はAmazonで、商品説明にはEleven Table Tennisが無料ダウンロード可能とありました。(1) 招待特典が届かない: 招待リンクから登録したにもかかわらず、Quest Cash（ギフト）が付与されていません。アクティベーションから7日以内に付与されるとの情報はありますが、現時点で反映なしです。(2) Metaアカウントにデバイスが表示されない: meta.com/jp にログインして「デバイス」ページを確認すると「Metaアカウントと関連付けられたデバイスは見つかりませんでした」と表示されます。一方、Meta Horizonプロフィール設定のデバイスにはMeta Quest 3Sが正しく表示されています。このため、サポートフォームでデバイス選択ができず、手続きを進められません。(3) Amazon特典ゲームが入手できない: Eleven Table TennisをQuest Storeで検索すると通常価格で表示され、購入履歴やライブラリにもありません。Amazon注文履歴や商品ページにも引き換えコードや案内はありません。知りたいこと:(1) MetaアカウントとMeta Horizonアカウントは別物か (2) MetaアカウントのデバイスページにMeta Quest 3Sを表示させる方法 (3) 招待特典未反映時のサポート連絡方法 (4) Amazon特典の入手方法（コード送付か自動付与か、期限の有無） 【English】Situation: I purchased a brand-new Meta Quest 3S and, before buying, clicked my friend’s referral link to create a Meta account. After the first setup, I linked it with the Meta Horizon app and can purchase/play games without issues. I bought

My quest 3 was working perfectly fine yesterday. Then I wanted to turn it on 1 hour later (yesterday) but after booting up, I got no image (but when I slide the ipd adjuster, it was appearing on the screen). Then I closed it and I wanted to check the quest today. As soon as I open my quest, it started to update (my auto update are off except critical system updates) and it turned on after updating but i got nothing on the screen and controller weren't connected and the indicator light wasn't on. But I could tell that the screens were on. I waited like 6 hours but nothing. Then I tried to force close it but instead of closing, it started to update again and same thing happened after update. 

Me and my bf both have a quest 3 and have been playing drop dead together since january just fine until last week. First, he wasn't able to use the "invite friends" button after creating a room.  He would click on it and it would make the normal sound effect it always does but nothing would happen. However, i could still invite him from my headset so we were still able to play the game together, This week my headset has been having the same problem as his. I click on the invite friends button and it just makes a noise and nothing else happens. So now. We cant play the game together.  There was a controller update on mine right before this happened to me.  could this have anything to do with it? 

Hello,I've been away and have not used my Quest 2 for a couple of months. Today I turned it on, it booted up normally but there is no pointer to select off the menu. Restarted a few times, did not help. I see a white dot floating across the screen but it does not seem to do anything.Any ideas for a fix? Thanks much.

I have both a personal and business page on Facebook and toggle between the two.  Reels are my biggest draw to get  new followers to my business page.  I like to schedule content in advance and  have the meta suite app on my android phone.  Since my content is on my phone and I like to use voiceovers, which you can't do on a desktop, using the app is the only way for me to create reels with voiceover.  I spend a great deal of time creating the reel, scheduling it and get a message that it's uploaded.  However when I go back in suite to confirm it's there it is not.  When I go back in to create again it asks if I want to continue with my current reel.  The video, voiceover, everything is there but the text, so I'll re-add that, schedule again, and same upload message and again it's not there.  This happens more often than not.  Since I attempt to make reels every day, usually once or twice a week it will work, but than will only all

It's really annoying, every €100 phone can be charged with any power adapter and cable. Since the last update V78... that's no longer possible. I use an Okesyo Strap, and when I charge my Quest with it, it only gets charged to 40 or 80 percent overnight. The charging process is safe. Also, the Quest drains much faster. My 10,000 battery pack, not okesyo, is empty in less than 90 minutes.Unfortunately, you can't block software updates foreverThe border has to be constantly recreated, yes I have already deleted all border data The controllers don't respond immediately upon startup, but only when you turn the display off and on again. The graphics quality in e.g. golf+ is suddenly very bad, the developers say that it is due to your updatesA factory reset is really not a solution. 

The Meta Store’s ordering system is deeply flawed. I tried purchasing glasses for my client using seven different credit cards, including a high-limit Sapphire card. All charges were accepted but then cancelled without explanation. The system flagged these as “unusual activity” despite being legitimate purchases. Customer service was unhelpful, offering only generic troubleshooting steps and redirecting me to Ray-Ban, which lacks product support and stock. When I requested escalation to a human manager, I was denied a name or contact and told no one was available. This is unacceptable for a company of Meta’s size. I urge management to address the broken ordering process and lack of human support. This forum was their only suggestion.Please share any similar experiences or solutions.Reference: [1fe0ad8f-6948-4b45-bd0b-421d0eadf3cc]