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ivanrudoj
New Participant
August 10, 2026
Question

IT JUST DOESN'T WORK

  • August 10, 2026
  • 3 replies
  • 83 views

I bought meta quest 3. Turned it on and connected to my network. I immediately installed the update and rebooted. I downloaded the app to my phone and granted access. I connected to the same Wi-Fi and clicked add device meta quest 3. 

Every time I get the same message saying that it was not possible to connect to the device. When there is no such notification (after 10-20 presses of REPEAT), the loading is simply endless. 

Not only can I for some reason not connect my device, but the serial number on the left side of the device is not added to my Meta products because... for some reason it is WRONG. I can't write to support anywhere!!!!! this piece...how is this even possible??? 

 

3 replies

ivanrudojAuthor
New Participant
August 10, 2026

And no, I'm not from RUSSIA! 

Maccyb123
Honored Contributor
August 11, 2026

Who cares where you're from? You don't need to SHOUT that you're not from Russia. Maybe people from Russia are more polite than you. 

Contact Meta support. Here you can talk to a human support person rather than an AI. There are 3 options. Try WhatsApp first, it seems to be the quickest. And behave politely, or they'll just cut you off. 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

 

Choleni
Choleni
Honored Contributor
August 11, 2026

Hi ivan_rudoj​ 🙂

Maybe try using a hotspot instead of WIFI for the setup.

but the serial number on the left side of the device is not added to my Meta products because... for some reason it is WRONG.

The serial number you need to put in there, is NOT the serial number from the headset arm, but the serial number from the box.

If the headset was already set up to your account, you can find the number also on the page below.

https://www.meta.com/my/devices/

Maccyb123​  already gave you the direct support link, so just go that route.

 

I've replied to you here, so I won't reply to your PM, if that's ok.🙃

 

 

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