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hutajun
New Participant
October 9, 2026
Question

It stopped working after the battery ran out.

  • October 9, 2026
  • 1 reply
  • 36 views

I contacted Meta Quest’s official support page regarding a startup issue, but the problem persisted even after I tried restarting the device after charging, as instructed. I also tried the official software update tool, but the issue remained unchanged.

I am still unable to proceed past the “Android Recovery” screen; even when I select “Try again,” the Meta logo appears briefly before I am returned to the same screen.

This issue began after the battery ran out. I have not performed a factory reset yet.

Translated with DeepL.com (free version)

1 reply

Choleni
Choleni
Honored Contributor
October 9, 2026

Hi hutajun​ 🙂

I have not performed a factory reset yet.

Then you should try that.😉

If it doesn't work and you still have warranty, contact Meta support via email, chat or WhatsApp HERE

Open the support link in an incognito window, otherwise you'll only get the help page but not the support options.

If your warranty already has been expired, look for a repair service like Fix my Oculus - if you are in the US - or google for a VR headset repair service in your country.

 

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