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GlowingKookaburra4176
New Participant
July 14, 2026
Question

Locked out by 2FA (authenticator app on a lost phone)

Still logged in on my Quest 3. Support portal rejects my serial as 'not eligible' (known bug per thread 1359474). I have email access and the physical serial. I spend many hours trying a bunch of things without success. Please open a ticket.

    1 reply

    Maccyb123
    Honored Contributor
    July 15, 2026

    GlowingKookaburra4176​ This is a user only forum so as users just like yourself, we cannot open a ticket. There are no Meta employees here and they don't monitor this forum. 

    You probably know this but I assume you are using the correct serial number which is on the box, not on the headset. 

    I have put a link below to contact a Meta support person directly who can advise you. Good luck 

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

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