Locked out of Meta Quest 3 account due to obsolete 2FA phone number — Need moderator assistance

Hello Meta Support Team,

I am completely locked out of my Meta account and cannot use my Meta Quest 3 headset.

The account requires Two-Factor Authentication via SMS, but the verification code is being routed to an old, disconnected mobile number. There are no alternative recovery methods or backup codes configured on the account.

Here is my current situation:

• I have full, verified access to the registered account email address and have completed password resets via email.
• I am in physical possession of my Meta Quest 3 hardware.
• Attempting to use the web support portal redirects me in automated loops requiring a device login or sending codes to the disconnected number.
• Direct messaging to the support handle on this forum is currently not submitting on my end.

Could an official Meta Community Moderator please send me a Private Message so I can share my account email, headset serial, and complete identity verification privately?

Thank you,

Christopher