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login loop when trying to log in with Meta Quest App

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I get a pop up saying "Meta Quest" Wants to Use "meta.com" to Sign in. I click continue, but when I try to log in it using my email, it does nothing. The same Login screen pops up asking for my email and password. It just keeps going in a infinite loop.

I am making a new Meta account and I have never had a Facebook, Instagram, or Oculus account. Anyone know how to fix this? I'm at part that requires me to pair my Quest 2 with the Meta Quest app.

MetaStoreHelpAnswer

Community Manager

Hi there, ShadowKitVR. Thank you for sharing that update with us. We wanted to ask you if you have tried to clear the cache and cookies from your mobile phone to see if maybe that will allow you to log in that way. This appears to be an issue with your mobile device, as you mentioned that you were able to log in from your friend's device.

If you have any further issues, please don't hesitate to hit up our private messages on our profile!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

What's going on Arcane_Powers!

First off welcome to the VR family! We hope your stay is comfortable and very adventurous. Now lets get down to business to defeat the task at hand. We do want to let you know that this an ongoing issue that our engineers are working diligently on. However this doesn't mean we can provide some helpful insight in hope of getting rid of this little predicament! Would you kindly perform the following:

Sign out of the app
Uninstall the app and leave sitting for 5 minutes
Reinstall the app and leave sitting for a couple minutes
Sin back into the app and try to pair again

As well, if that didn't prove any fruitful results, try the above steps but with the following:

Sign out of the headset
hard reboot headset (hold power button down for 30-40 seconds)
Once headset is turned back on , sign back in

However, if you've tried the above and nothing came from those attempts, then let's have you submit a support ticket here: https://metaque.st/Support. In case we need to dive a little further into the deep end, our support channel will have the necessary scuba gear (support tools) to get in there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

drewxx11

New Participant

I hope the creators of this system truly have proper shame for this abomination of a system you have created. This company is so mismanaged and utterly clueless that they created a system that prevents people from being able to use the device they paid money for with PCVR, all because Zuck wanted to force everyone to use the credentials of a dying social media platform, all while stealing any data he can get his hands on.

Anyway, if anyone knows how to get past this "continue in browser" nonsense that completely locks you from using the Oculus Quest 2 with a PC please let me know how you got around it. Otherwise I will be forced to get a refund on what has effectively become a useless brick of plastic to me.

C

clayfacevr

Participant

Honestly they have created the worst network of apps that I've ever seen, they named every single one different meta horizon, meta link, meta quest and facebook, this nightmare of twisted accounts and logins has failed everyone and anyone involved with this program should be fired and never be allowed to help with this kind of security ever again.

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ArcanePowersAuthor

New Participant

None of this work and metaquest.st/Support requires a facebook account, which I will not make. I will be returning my Quest 2 for a refund and will be getting a different VR headset. Thank you for your help.

The problem is the app not working.

G

gregiolo

New Participant

Same issue. Facebook keeps locking any account and I am unable to save the device. No code is sent. I can’t use the device, can’t perform update. Infinite loop. What’s the point of having the headset if the **bleep** single point of failure is stupid Meta login page.

MetaStoreHelp

Community Manager

Howdy there, gregiolo! You've come to the right spot, and we'd be glad to assist you so that you can gain access to your account. Please send us a private message so that we can help you out more efficiently, since we understand how this may affect your VR experience.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

gjscig1

Participant

Luckly i have my quest 2 already paired so i can use it, but I had trouble starting the app at first the first time and paring it with the phone... it was a nightmare, anyway it was finally done, all set, all good.

On the other hand, yesterday i did a factory reset on the phone, and now i have the same problem of this thread, meta logins dont work (in the phone app), after i put my login info it stays on a loop of nothing 😕

My Quest 2 is working fine at least, but it makes me a little worried about meta logins working as sh*t.... what if I log out of my quest 2? it makes me think that I will come back to zero and have a bricked quest 2... T_T

MetaStoreHelp

Community Manager

Hey there! We understand you're unable to login to your app, and we want to provide some assistance!

Just reach out to our PM's, so we can get to the bottom of this for you.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

sheloveht

New Participant

i am having the same problem

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ReyDarkswift

New Participant

First message in this thread was from 9-4-2022. I too have the same problem, Almost 3 months now and still no solution. Can't login in meta browser on my headset which is logged in. Installed app via computer (google earth) and the meta app on the phone gives me a message that i an not connected to the internet, which i am.

MetaStoreHelp

Community Manager

Hey Rey_Darkswift! We understand that you are having issues accessing your account from your mobile and pc. This is certainly not the experience we want you to have. We wanted to ask if you were able to try the steps that were offered above? If these steps do not work for you we recommend reaching out to our support team who will be able to go over available options. You can create a support ticket by going here and following the prompts.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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darthjucas

Participant

Once you stay an account the App won’t work it’s garbage…just a gray screen frozen.

MetaStoreHelp

Community Manager

Hey there darth.jucas, we see you are having issues with a frozen screen. We understand how troublesome this is, and this is not the experience we want from our customer. Can you let us know what you have tried so far to resolve the issue?

In the meantime, you can try the following to see if it helps:

Check your connection and network.
Uninstall and reinstall the app.
Try other networks like another internet connection or hotspot.
Check your phone or the app for a version update.

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

darthjucas

Participant

I have done all of the above plus restored my phone. Some of the above multiple times. Your app likes to tell me my password is wrong then accepts it two seconds later. Look at the reviews in the App Store. Worst I have seen. It’s not me.

MetaStoreHelp

Community Manager

Thank you for letting us know of your issue darth.jucas. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!