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inabahhhh2
New Participant
July 14, 2025
Solved

Lost google authenticator key

this is my another account.

I accident delete my google authenticator keys which use for 2fa. and i didnt back up the key yet.
now i stuck on 2fa verify when login my account. without meta horizon login i cant do anything with quest2.

is there chance to find back key? or re-bind my cell phone?

quest account name is majo_Inaba. facebook account is another one but they use same cell phone google authenticator.

    steve40
    steve40Answer
    Honored Contributor
    July 15, 2025

    Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.

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    9 replies

    steve40
    steve40Answer
    Honored Contributor
    July 15, 2025

    Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 16, 2025

      Hey there,

       

      We understand that issues with two-factor authentication are very frustrating, and we'll be happy to help you get back online!

       

      As we'll need to gather a few details on your account, please get in touch with us over Private Message, and we can assist further.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        BeauT4Kimmy
        New Participant
        December 29, 2025

        I just purchased a new meta quest 3 on Dec 23 2025 and I sold my meta quest 2 which I used fine up until I got the 3. I have never had to put in an authentication code and when I try to get the barcode to use up the app it just keep loading. I never get this code I have purchased a lot of games on my quest 2 that I can't carry over to my quest 3. I had to set up another account which I am on now just to get into the game which is sad but I am losing all of my money by not getting in to my original account. There is no way to contact meta I have tried to send everything this AI chat all of that with no luck and these systems are not cheat and I am just really upset.

         

        BeauT4Kimmy
        New Participant
        December 29, 2025

        No one will help. I mailed a letter to see if someone will read it and call me so I will see how that goes.

        steve40
        steve40
        Honored Contributor
        December 29, 2025

        Why are you using the Facebook accounts center? You should be using Meta Accounts Center for the Quest. Don't mix up your different accounts. There is no Facebook support provided on this community website btw.

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