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egold21
New Participant
October 12, 2026
Question

Main chat broken for 4+ days after pasting a large message, no response from support

  • October 12, 2026
  • 1 reply
  • 19 views

On Oct 8 I pasted a ~6 MB text (my ChatGPT history export) into my main chat as a single message. Since then the main chat will not load on iPhone, Mac, or web, and the iPhone app crashes on launch.

What I have tried: in-app bug report on Oct 8 (no response), the web ticket form on Oct 12 (no response), and a report filed through my assistant. Four days with no acknowledgment from anyone.

The data is intact server-side. Only that one oversized message needs to be removed from the backend. Can someone from the Muse team please delete the blocking message, or tell me how to get this escalated?

    1 reply

    Choleni
    Choleni
    Honored Contributor
    October 12, 2026

    Hi ​@egold21 

    in-app bug report on Oct 8 (no response)

    Bug reports are not getting replies, they are just to let Meta know, something is wrong.

    You must go through the help center

    Here in the forum are just users, nobody who can escalate your problem.

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