Meta account disabled after failed age verification – Unable to recover purchased games
Hello. I am contacting you from a different account because my main Meta account was disabled and I can no longer access support through it.
My account was disabled after the age verification process. I am 16 years old and I submitted my ID card and CPF to verify my age. This was not my first attempt at age verification, but it still did not work, and my account remained disabled.
I believe there was an error during the verification process. I have never intentionally violated the Terms of Service and I have been using this account for a long time.
I also performed a factory reset on my Meta Quest to add another account. After that, I realized my main account had been disabled and I lost access to it and to my purchased games.
I own several games on this account, including Five Nights at Freddy's: Help Wanted, Among Us VR, and Project Demigod, and I do not want to lose access to my purchases.
I kindly request a manual review of my account. If there is no violation, I would greatly appreciate having my account restored. I can provide my account email and any additional information through a private message for security reasons.
Thank you for your time and assistance.