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October 2, 2026
Question

Meta Account Hacked – Attacker Changed Email & 2FA, Recovery Impossible

  • October 2, 2026
  • 1 reply
  • 106 views

My original personal Meta account has been compromised. An unauthorized person added/changed the email address and enabled authenticator-based 2FA that I do not control.

I still control the original phone number associated with the account. Meta successfully verifies my phone number during recovery, but immediately afterward requires a code from the unauthorized authenticator. This makes recovery impossible.

Accounts Center also shows an unauthorized Windows PC session in a location I do not recognize. I have never used a Windows PC for this Meta account.

I still have access to my connected Facebook account and can see the compromised Meta account in Accounts Center, but I cannot remove the unauthorized email, remove the unknown session, reset the Meta password, or change 2FA because each action requires authentication controlled by the attacker.

I have already exhausted the standard Meta recovery options, including password recovery, phone verification, device recognition and 2FA recovery. They all ultimately return me to the unauthorized authenticator.

I created this separate Meta account solely so I could access the Community and request assistance.

MetaStoreHelp β€” I have already sent you a private message with additional details. Please help me open an account-security case and complete manual ownership verification so the unauthorized email and authenticator can be removed and my original Meta account restored.

I can provide screenshots and account-identifying information privately to verify ownership.

1 reply

Choleni
Honored Contributor
October 3, 2026

Hi Justin151515​ πŸ™‚

MetaStoreHelp​ β€” I have already sent you a private message with additional details. 

MetaStoreHelp​ is absent from the forum since December 2025, they don't reply in threads and they don't reply to PMs anymore.

You can contact Meta support via email, chat or WhatsAPP HERE

Open the link in an incognito window, otherwise the support options won't be displayed.

Good luck!🀞