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Kumakato
New Participant
December 12, 2025
Solved

Meta gift card damaged

I purchased a gift card from Wallmart just now.  Went home to activate and the silver tape over the gift card code stuck to the paper and ripped off part of the code from the paper so now I can't read it.  Went back to Wallmart and they refused to exchange the card.  Now I am stuck here on this forum since I can't find anywhere where there is a number I can call to resolve this issue.  Can someone from Meta please respond to me directly before I contact my credit card to stop payment?

      KumakatoAnswer
      New Participant
      December 17, 2025

      My issue was finally resolved!  Turned out that my email couldn't get through the Meta mail server via my PC but it did go through via mobile.  Once I was finally able to get the photo of my damaged card to the support team the funds were added to my wallet in just a few hours.  Hopefully Meta will look at the PC email issue (via the info I sent them).  All good now, thanks everyone :)

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      14 replies

      Choleni
      Choleni
      Honored Contributor
      December 12, 2025

      Hi Kumakato​ 🙂

      You can reach out to support via email, chat or WhatsApp here:

      Get Support

      or by sending a PM MetaStoreHelp​ here in the forum.

      Click on their name, then click on the "message" button.

      Btw. by buying a gift card online, you can avoid trouble like that...... no silver tape to pull off, no barely readable code😉

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        December 12, 2025

        Hey there Kumakato!

         

        We hear you're having an issue with your gift card, that's of course not ideal, we'd love to help you out with this!

         

        Just like Choleni and Maccyb123 mentioned in their comments, we'd also like to ask you to reach out to us privately, you can do so with the steps provided from Choleni or by just clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        We hope to see you there soon, so that we can have a look into this with you!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          Maccyb123
          Honored Contributor
          December 12, 2025

          That's not good. Walmart would obviously see that you can't read the code and should have replaced it without argument. Here is something to try. It's a long shot but if you shine a light, like the torch on your phone, through the back of the torn off piece, you might see the letters/numbers. It would be a mirror image showing backwards but maybe worth looking. I'd contact Meta support as Choleni says of that doesn't work. Probably won't but worth a try! 

            Choleni
            Choleni
            Honored Contributor
            December 12, 2025
            Maccyb123 wrote:

            Walmart would obviously see that you can't read the code and should have replaced it without argument

            Maccyb123​    From what I've heard, Walmart is known for not being very customer friendly when it comes to refund.🙁

            But then......actually, I could  use the code and then rip  off a bit from the paper, pretending I can't read it to get refunded. So maybe Walmarts reaction is understandable too.🤷‍♀️

            It's just an example Kumakato​ ....not saying, you did that.😅

            I hope you are lucky and Maccyb123​ suggestion works.....would be the fastest and easiest way.

             

              KumakatoAuthor
              New Participant
              December 12, 2025

              I did PM MetaStoreHelp, thank you.  Per CA Civil Code 1778 "a retailer that sells a gift card shall provide a refund if the card is defective" so Wallmart is def responsible.  Also falls under CA Civil Code 1750 and others.  I got the generic return desk employee who is likely very overworked this time of year and blew me off instantly.  I may return to ask for the manager (yes, I'll be that guy) if MetaStoreHelp can't, well "help".  Otherwise I will stop payment on my credit card and possibly even return my new quest....will see how frustrated I get throughout this process.  Thx everyone! 

                KumakatoAuthor
                New Participant
                December 15, 2025

                Meta support was unable to help me.  This because, of all things, an email error on their server.  I uploaded a photo of my damaged card via the horizon app and via the meta website.  Customer service told me they couldn't see either of these uploads (didn't have access) it and advised I email it to another area of support.  That area, and ALL OTHERS that I tried to email received a bounce back due to server mail delivery error.  I told CS this and they kept telling me to use another email, that the issue was on my end.  I told them all my email addresses are merely an alias of my master email so I have no other.  Also I ran the bounce back code through GPT and send them a detailed report highlighting how the issue was with their email server...I am from an apple domain and they thought it was spam.  After I explained all of this they simply said thanks for the information and again, to try using another email address...which I told them several times I DON"T HAVE another email address.  After that last exchange it's been silent on their end.  Truly poor customer support and amazed that one of the worlds largest tech companies can't receive the email I use every day...one that THEY email to me every time something posts on the server.  Crazy!

                KumakatoAuthorAnswer
                New Participant
                December 17, 2025

                My issue was finally resolved!  Turned out that my email couldn't get through the Meta mail server via my PC but it did go through via mobile.  Once I was finally able to get the photo of my damaged card to the support team the funds were added to my wallet in just a few hours.  Hopefully Meta will look at the PC email issue (via the info I sent them).  All good now, thanks everyone :)

                  Choleni
                  Choleni
                  Honored Contributor
                  December 17, 2025

                  Kumakato​ I'm happy that you finally got your money. Thanks for the update👍

                   

                  You should mark your last post as solution 🙃

                    keithsmontoya
                    Participant
                    December 17, 2025

                    The situation with a damaged Meta gift card seems unfair to the buyer, as the code cannot be verified until the protective layer is removed. If the card was purchased new, it is logical to expect that it will be usable. In such cases, in my opinion, Meta support or the seller should offer a solution — for example, checking the balance by serial number or replacing the card.

                    Maccyb123
                    Honored Contributor
                    December 17, 2025

                    keith.s.montoya​ You missed the good news I think. It's been resolved. Meta replaced the value of the gift card on the account. @Kumakato.Maybe mark your last post as a solution so people understand it's resolved. 😊

                      Choleni
                      Choleni
                      Honored Contributor
                      December 17, 2025

                      Lol..... I missed your post while typing.

                      I marked the thread as solved now....so people can see it.

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