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Meta Quest 3 stuck on "applying software update"

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I just bought new Meta quest 3, and on the first time while going through normal activation process after I connected it to a WiFi it started to apply software update.

It does that for a short while , saying " applying software update" and then restarting.

After it boots up, it just goes back to the exact same phase, "applying software update" and restarting, again and again in an infinite loop.

I've tried connecting it to a charger, factory resetting it, and connecting to different wifi network, living it alone for hours in that loop.

Nothing seems to be helping...

What can I do to go past that update process? Or updating in some other way? Because as of now my device is absolutely unusable.

This topic has been closed for replies.

TheeScientistAnswer

Honored Contributor

Hi everyone! 🙂 I hope you're all doing well. Upon exploring further, It seems like there's a V66 iteration of this issue that has surfaced in another thread. Since our engineering team is keeping a close eye on the most recently created thread, I'm going to be locking this one. This way, all the reports will be in one place for our Internal team. Once I have an update, I'll be sure to share it in this thread here. You may also find some helpful insight from other users who are facing the same issue.

Don't worry be happy.

D

DrStanIsLove

New Participant

i have exactly the same issue

D

DrStanIsLove

New Participant

I resolved my issue. I don't know if it got resolved because something changed on the update server side or because of my actions but here is what I did: I did a factory reset once again and connected to my Mobile Hotspot WiFi on my mobile phone, but this time I also turned off the regular WiFi connection on my phone to make sure that it uses cellular data. Maybe that fixed the issue because I started to use a different public IP address and got landed by a load balancer to a different update server. But this time everything worked fine as it should.

I also reached to meta support but their answer was ridiculous.

I wrote:

```

Hi there, I have an issue with activating quest 3. I found that at least 2 other guys already reported it on the forum:
https://communityforums.atmeta.com/t5/Get-Help/Meta-quest-3-stuck-on-quot-applying-software-update-quot/m-p/1111686
https://communityforums.atmeta.com/t5/Get-Help/Quest-3-stuck-on-quot-Continue-setup-on-mobile-app-quot/m-p/1111853
One more thing that I can add to those 2 reports is that I had a long pause between the setup steps. When it asked to continue on the mobile app, I realized that it will take some time, so I left the helmet on the table an went to a grocery store. One I came back and recharged the helmet I'm not able to finish the setup even after a factory reset.
Could you please suggest what to do.

```

and their answer is:

```

Hi Stan

Thank you for contacting Meta Store Support. My name is Dylan and I will be assisting you today.

Setting up your Meta account with an email address

To set up a Meta account using your email address, you will need to provide:

Email address: You can only create one Meta account per email address.
First name and surname: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
Birthday: You need to be at least 13 years old (or the applicable age in your region) to set up and manage your own Meta account. If you are between the ages of 10 and 12 (or the applicable age in your region), then you need a parent-managed Meta account. Age information is used to help provide age-appropriate experiences.
Password: This must be at least eight characters long. Avoid passwords that someone could guess easily.

Your Meta account information isn't public. You can manage how you appear in VR with your Meta Horizon profile.

After setting up your Meta account, you can add or remove this account from the same Accounts Centre as your Facebook and Instagram accounts at any time.

I look forward to an update from you.

If you need any further assistance, please feel free to contact us again

Kind Regards,

Dylan
Meta Store Support

```

C

churoboecAuthor

New Participant

Thank you very much for such a detailed description of your resolution! Really glad that your headset works now. But I've already tried trick with a hotspot and it doesn't work for me still... Will look for another solution!

M

Mnrdev69

New Participant

I have the exact same problem and have been testing with more than 10 types of wifi for about 2 weeks, It's really boring. Support is not responsive

D

dermoritz

New Participant

I have at least workaround (same problem): to update the quest:

- go to settings/system/update

- there you can download and install - restart after insall worked fine for me

to switch quest off: if i press power and choose switch off i get same screen again "applying software update"

- long press power until it says it switches off.

with this i can use this and will wait for a fix

G

gcannata

Participant

I have the same issue:

- received the headset

- configured WiFi

- updating software started the reboot loop

I am unable to pair with app, of course.

Tried several factory resets, router resets, using mobile hotspot.

Any way to get real support apart from returning the headset?

A

Aneirion

New Participant

Just got mine.

Extract same issues.

G

gcannata

Participant

I am chatting with a support guy (or bot). Still no satisfaction though, it is repeating the usual steps.

I will keep you posted

K

KpaBa4ko

New Participant

Same issue, just got mine, went through set up, and it forever restarts and "applying software updates". Tried factory reset and hotspot, nothing helps

S

sekonrad

New Participant

same issue here

K

Koufront

New Participant

Same issue here, just got mine

K

Koufront

New Participant

I got it to work with the hotspot

F

fazie90

Participant

Koufront how long did i take via hotspot and how many MB?

I'm like 2 hours into the loop of updating and restarting with over 200 MB.

G

gcannata

Participant

Koufront lucky you! You just connected the headset to your phone hotspot and it worked? Or you did something else?

G

gcannata

Participant

Unfortunately I wasn't so lucky. I will return my headset 😞

DefyTheseEyes

Participant

Hi, I just purchased a new 512GB Meta Quest 3 this morning and have been trying to get through the setup for hours now. The screen I'm stuck on is "Applying Software Update" and the device continues to restart. Yes, I've tried a Factory Reset. Same issue. Yes I've tried connecting through my mobile phone hotspot. Yes I've tried restarting my internet router. Same issue. Please help me. This is incredibly frustrating for a new $700 purchase.

DefyTheseEyes

Participant

I'll add that I think I'm making progress where the mobile app goes to "Pair app to headset" and asks me to enter the 5-digit code, but when I go back into the headset it's still applying software update, and does not have any prompt to enter the code.

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