Meta Quest 3 warranty issue – Support website won't accept my serial number

Hello,

I'm trying to get warranty support for my Meta Quest 3 because a permanent red line has appeared on one of the displays. The red line is visible even during the Meta startup logo, and restarting the headset does not fix the issue.

My Quest 3 is registered and appears under "My Devices" on my Meta account. However, when I try to contact Meta Quest Support and enter the serial number, I get the message:

"Support isn't available for this device."

I have verified that the serial number matches the device and the original box.

I also sent a private message to MetaStoreHelp, and it showed "Message Sent", but I haven't received a response yet.

Could someone from MetaStoreHelp please contact me directly by PM so my serial number can be manually verified and I can start a warranty claim?

Thank you.