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lianf
New Participant
July 31, 2026
Question

Meta Quest 3S registered to my account but Support says “No support available for this device”

Hello,

I need help from a Meta moderator.

I am from Mexico and I would appreciate assistance in Spanish if possible.

My Meta Quest 3S is correctly registered to my Meta account. I also have the original purchase invoice.

However, whenever I try to contact Meta Support, the support portal says:

“No support available for this device.”

I have already verified that:

  • The headset is linked to my Meta account.
  • The serial number matches exactly.
  • I am signed in with the correct Meta account.
  • I have tried different browsers.

Because of this error, I cannot even create a support case.

I am not asking for a warranty decision here. I am only asking for a Meta moderator to help me open a support case or manually review my device, because the support portal will not recognize it.

If possible, I would appreciate assistance in Spanish, since I am from Mexico.

Thank you very much.

 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 1, 2026

    Hi lian._.f​ 🙂

    The serial number matches exactly.

    You probably just put in the wrong serial number... the headset's serial number.

    Headset and each controller have their own serial number.

    But you must put in the serial number from the box(it's the number for the entire set), which can also be found on the page below.

    https://www.meta.com/my/devices/

    Or simply contact Meta support via email, chat or WhatsApp HERE

    It's a direct link, no need to put in a serial number. 😉

    If you write your email in spanish, the reply will be in spanish too. I'm not sure about chat or WhatsApp though... you must try. Chat or WhatsApp are giving you a better chance to talk to a human instead of AI.

     

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