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DancingStarfish1918
New Participant
August 8, 2026
Question

Meta quest payment error “We noticed something unusual”

My Meta Quest was purchased in Japan, but I currently use it in India. My 3-month Horizon+ trial worked normally. After the trial ended, I tried to subscribe using my Indian Visa card. But it shows “We noticed something unusual and, for your security, this request couldn't be completed. Please file an appeal to get your case reviewed”. Please review my account or payment access and allow me to subscribe from India.

    2 replies

    DanteIsGreat
    New Participant
    August 8, 2026

    Personally im not sure but hope it you get it working!

    Maccyb123
    Honored Contributor
    August 8, 2026

    Unfortunately we cannot review your account as nobody here works for Meta. It is a user only forum to troubleshoot headset issues. We have no interaction regarding accounts problems. I bought mine in Germany and use it in Türkiye without any problems. Being in India is not a problem. Try this first. Set up a virtual card and try paying with that. It works for some people. Also, if you can pay for the subscription through the headset itself rather than the phone app, it has also worked for some reason. If that doesn't work, use one of the options on the link below to talk to a human support person at Meta. Try WhatsApp first! Good luck and hope you have a resolution soon.

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

     

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