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New Participant
November 10, 2024
Solved

Meta Quest Remote Desktop.exe crashing in background

  • November 10, 2024
  • 86 replies
  • 19755 views

After the recent update, my cursor constantly flashes the working in the background circle. In task manager 'Meta Quest Remote Desktop.exe flashes then suspends followed by a windows problem reporting and repeat. I uninstalled the software and reinstalled it from the website and the issue started up again as soon as the install was complete. Any suggestions on how to fix this?

Best answer by Jamonster123

Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

86 replies

Up and Coming
November 11, 2024

I am seeing the same thing.  The windows event viewer shows that RemoteDesktopCompanion.exe is crashing over and over again.  Aside from the background system churn, this also causes window focus to go in and out every time it restarts, which is extremely disruptive.

- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2024-11-11T22:08:36.4458015Z" />
  <EventRecordID>315424</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>sbd-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>c000001d</Data>
  <Data>00000000008cb168</Data>
  <Data>345c</Data>
  <Data>01db3486413bd16c</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>d0187786-6aec-46dd-b929-7c81593eb8d6</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
Up and Coming
November 11, 2024

Going into Services and stopping the "Oculus VR Runtime Service" does stop the crash/restart/focus spam, but obviously that prevents actually using the headset.  When that service is started/restarting, the crashing cycle begins again.

Participant
November 16, 2024

Hoping this gets fixed next update since it seems to be happening quite a bit

 

Edit: Deleting 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop seems to have fixed this for me (if a different error is now shown instead, go to settings, beta, then restart, restarting with task manager might work as well.)

RV212studios
New Participant
December 5, 2024

Hi, Jamonster123.

I did the same thing of deleting the RemoteDesktopCompanion.exe and now everything is back to normal! And ofc no errors at all.  🙂

Thanks dude!

Participant
December 5, 2024

there are still errors to check in the coming days I have this even though I am not using the headset

Holgihood
New Participant
November 19, 2024

Same problem here since an automatic update this morning.

The mouse pointer is constantly flickering, ovrserver_x64.exe permanently uses 20% of my CPU, RemoteDesktopCompanion.exe causes new crash dumps every second. I stopped the “Oculus VR Runtime Service”, which solved the problem for the moment.

Hope there will be a solution soon...

Participant
November 19, 2024

Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

FireHawkX
Participant
November 19, 2024

Since the last update from yesterday I am also getting problems with this file :
C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe

It breaks my "wait chain" and prevents some of my other programs from running properly...

If i end task in the task manager, just like a virus, it auto restarts immediately... and since the file is always in use, i cannot delete it either...

By stopping the "OVRService" the RemoteDesktopCompanion.exe automatically stopped and was removed from the running processes... and the problem was immediately fixed.


Participant
November 19, 2024

Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

Up and Coming
November 22, 2024

Thanks man. Very annoying bug that has wasted a lot of my time. 😠

Win10 -all up to date with kb5046714- and RTX 4070TiS nvidia 551.86, Meta Quest 3 with v71 .... if it makes a difference...

FireHawkX
Participant
November 19, 2024

Yeah but... isn't that file and service actually used for something??

Shouldn't they ... like... FIX the problem instead of just having user delete a problematic file? 🙂

I am not quite certain what that file or service actually do either... I have not yet tested my Q3 headset since yesterday update and will do so in about 30mins 😉

Participant
November 20, 2024

I believe it's used for streaming the desktop (without a cable) to your headset (for me, using an original rift cv1, it doesn't matter) but I think you can still use a cable to view the desktop from your headset, just not wirelessly.

FireHawkX
Participant
November 20, 2024

Looks like you were right that it is not used to connect with the usbc cable 🙂
I stopped the service, renamed the file so the bug stops occuring, and was still able to load up the meta quest link program on windows, connect with the quest link, access my desktop and load up my beat saber from steam 🙂
So I guess its a super weird bug that causes conflicts that they introduced with one of the latest update...
At least removing that file does not seem to affect anything so far after a few hours of use 🙂

New Participant
November 22, 2024

Just chiming in to say I have the exact same problem relating to RemoteDesktopCompanion.exe. The software appears to have been modified on 06/11/24, which is about when I recall the issue started, so must be related to the latest update.

My cursor constantly has a spinning circle and in Task Manager I can see OVRServer_x64.exe permanently using about 25% of my CPU. If I end the task, the spinning circle stops immediately, but OVRServer_64.exe just restarts itself 5 seconds later and back to square one.

Does anyone from Meta actively check these forums? It's getting really annoying. I tried to open a support ticket, but didn't get very far as my serial number wasn't recognised, even though I copied it directly from the Oculus / Meta desktop app. Maybe it's too old and they don't support the Rift CV1 anymore, I don't know....

Participant
November 22, 2024

I've contacted Meta support and had a nice chat, just waiting for the email to come through so I can send the log but it seems like they're going to pass it on to the developers so it can get fixed.

New Participant
November 26, 2024

Are there any news? I having issues with the service too and have to stop it, because RemoteDesktopCompanion.exe is causing permanent Application Error in windows log and keeps the computer busy.

Participant
November 27, 2024

be careful, friends, I advise you to uninstall Oculus while waiting for this to be resolved because I identified a problem with other applications, notably ea game, the application was crashing and with fewer options on the screen, I the same things as you the blinking mouse and the companion.exe file etc...

Participant
November 27, 2024

I think this is just you as nobody else is having that happen with this issue, as I've mentioned previously, you just have to delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop and it fixes the issue

Participant
November 28, 2024

I understand your solution but I think it's a meta judging how it works, as it stands I prefer to wait for a stable update and am in no rush to play in VR, thank you for your support but meta support needs to do a few things and update occulus, if this file exists it means it is useful for something