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remix826
Participant
June 11, 2024
Solved

Meta Quest update button not doing anything after PTC V66

Im on ptc v66 and I got the update for the official rollout of v66. When I click update the download progress pops up for a second and goes away. The button to update is greyed out and stuck “updating…” I’ve let it sit for quite a while. Reset several times and nothing. If you leave update and go back it has the option to update now again. Resets do nothing 

    TheeScientist
    TheeScientistAnswer
    Honored Contributor
    June 14, 2024

    Hi everyone! 👋 I hope you're all doing well. I have some great news to share from our Internal team. It seems that the issue has been resolved! Now, to get things back on track, it would be recommended to reboot your headset. You can find the step-by-step instructions on how to do it successfully at this link here. It's super helpful and will guide you through the process smoothly. If you're still facing any problems, shoot a private message to MetaStoreHelp. They'll be more than happy to help and take a closer look into the matter for you.

    Don't worry be happy.
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    180 replies

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    Kalashaska
    New Participant
    June 12, 2024

    Same here for me. It is greyed out.

    Iosub
    New Participant
    June 12, 2024

    hi.

     

    Try now, looks that the update is fixed

      Kalashaska
      New Participant
      June 12, 2024

      Finally working.

        Fust314
        Participant
        June 12, 2024

        I was just able to update.

        Pioshin
        Participant
        June 12, 2024

        I’m wondering if it has something to do with the sidequest presence or the developer mode….

        do you have sidequest installed?

        MilkorVR
        MilkorVR
        Participant
        June 12, 2024

        yeah i did have sidequest when i did factory reset, but i mean it did not do anything

        monduk
        Participant
        June 12, 2024

        Seems that the problem is fixed, new update file over 1gb instead of 7.6 mb, installed without issues.

        New passthrough working, media bar controls working. No option to hide apps or  to put headset in standby on shutdown menu but that's usual for staggered rollouts anyway, although as this is the full release and highlighted in the release notes, I hope the hide apps option isn't held back for everyone for long or you'll have a whole lot of new complaints 😛

          DigitalDiesel
          New Participant
          June 12, 2024

          Yep, same here, it has updated to V66.

          ArcAngel115
          Participant
          June 12, 2024

          ATTENTION:  THIS IS NOW NORMAL BEHAVOR WITH V66.... DO NOT DO FACTORY RESET TO TRY TO CORRECT THIS ISSUE AS IT WILL MAKE THINGS WORSE.

           

          If your on v65 just wait a bit, V66 PTC is bad and not the same release and the standard V66 IS BRICKING QUEST 3!!!!!!! 

          I managed to soft brick one and almost brick the other.  BTW the first soft brick was going from v66 PTC to v66 standard.  Second was on a BRAND NEW OUT OF THE BOX quest 3.  I got lucky and it was still booting to the update screen in the software rather than the updated screen in the firmware which allowed the quest to revert to v65 after a few hours. 

           

          BE PATIENT>>> V66 is broken at the moment, they are aparently fixing it according to the above posts. 

          SECOND WARNING:  DO NOT GO TO THE PTC VERSION TO GET V66 YET.  We on the PTC versions have noticed missing features once you go to the PTC.  Problem is those features never come back even after major updates.  USE AT YOUR OWN RISK 

          Pioshin
          Participant
          June 12, 2024

          Ok, it worked. I’ve turned off the developer mode in the oculus app on my phone and the download worked. I’m now running V.66 but still have all the pass through problems as before. Nothing changed.

            MilkorVR
            MilkorVR
            Participant
            June 12, 2024

            You should messege meta support send them your serial number and your problem and wait 1-2 days.

            TomCgcmfc
            Honored Contributor
            June 12, 2024

            Wel, at least this forum seems a lot easier to log into now, lol!

            i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
            404invalidsyntax
            Participant
            June 12, 2024

            I was able to complete the upgrade to v66 today.

            The Software update page reports the current version as 66.0.0.659.370.608928858

            I do not see most of the new feature.

            • No option in the Experimental menu for a Meta button on wrist
            • No media controls when playing music
            • Passthrough distortion appears unchanged
            • No Sleep mode in power off menu

            However, I am able to play music in the browser and return to another app and the music continues. This was not possible in v65 - so that's something I guess.

             

            Berty1422391
            New Participant
            June 12, 2024

            404.Invalid.syntax

            I just switch on my Quest 3 and update V66 is here and got the same build as you.

            • Switch for button on wrist is in Experimental menu but i didn't test it yet...
            • Need more test but my first impression is that Passthrough has been improve compared to V65
            • Sleep mode in Power Menu was already in V65 and perhaps V64
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