Meta RMA Endless Waiting I need help
I issued my RMA on the 4th and shipped it out on the 8th via FedEx air. By the 10th, FedEx showed that it had already arrived in Hong Kong airspace. I thought, “Okay, things should move smoothly now,” and went to bed feeling relieved.
But then… nothing. For days, the status just sat there: “Awaiting arrival”. One day passed, then two, then over a week still nothing.
Even when I email, all I hear is that the case is “under investigation.” I only receive a template-style update if I keep asking repeatedly. Unless I reach out myself, Meta leaves me completely in the dark.
You already received my Quest Pro controllers — so why haven’t you returned them? If I ask whether they’re lost, the agent says no. According to FedEx tracking, they arrived at the center on the 10th. So if they weren’t lost in transit, then were they lost inside the center? Again, I’m told no.
All I ever hear after several conversations is: “We are still looking for them inside the center. Please wait.” But how much longer am I supposed to wait?
It has now been 22 days since they arrived 12 business days, which makes it the se