Missing hands/Unable to join code

Hello, I’m at a loss. I’ve tried everything.

On the Gro game I have no hands and connecting fails. In the Gro lobby I have hands once it loads initially I don’t. 

On Gorilla tag I can’t enter a code to join on the computer within the game

I have hard reset, deleted on device files, turned on/off hand gestures vs real hands, knocked the controls together to activate controls, changed height, cleaned lenses, restarted wifi, uninstalled the game and reinstalled, created a new profile and downloaded the game and same problem. 

Any ideas?