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New Participant
November 24, 2020
Solved

My headset is stuck in a boot loop - Quest 2

  • November 24, 2020
  • 42 replies
  • 49091 views

Hi guys,

My quest 2 has been working perfectly since i got in on 22nd of october. Now suddenly it will not boot up anymore. When I turn it on, it shows the oculus logo, stays there for a few seconds, then shuts down for a few seconds, and then shows the logo again, shuts down, logo, shuts down.... The only way I can really stop this, is by acessing the usb update menu on one of the loops and selecting "Power off".

I have tried all the options and they do nothing. If I select "boot device", it starts the boot loop again as before. The same thing happens if I select "factory reset". Once I confirm that i want to factory reset it, it just goes back into the boot loop, and nothing else happens. So yes, i did try to factory reset it, but it just doesnt work. 

Any ideas and tips would be greatly apreciated. 

Best answer by gorkyporky
I have solved the issue. For everyone who stumbles over this post in the future, here is what I did:

I was looking for solutions online, and i found someone who had a very similar problem on youtube. He said his led indicator was also shining blue, not white, and lo and behold, mine was also blueish when it was on. Aparently he just left it looping for like 10 minutes and it suddenly worked again. 

Anyway, here is the video: *(ok, aparently i cant post links for some reason, thanks FB, really makes it easiser to help people (like you should be doing actually). The video is titled "Oculus Quest 2 stuck on boot - Fixed (No factory reset)" on youtube if you want to take a gander.)

It wasnt quite as simple with mine tho. I turned it on and left it, and after about 20 minutes it was still looping. I did not plug it in, my reasoning being, it will either boot, or drain the battery completely eventually. So I left it on, and went to work.

After about 2 hours I came back, and noticed that while it still seemed to be looping, the timing was different, and it was making the sounds it makes when it boots normaly. So I tried turning it off with the power button (which didnt work before, i had to use the boot menu to turn it off), and it worked!

Then I turned it back on, and it SOUNDED like it booted up, the screen also turned on, but it was only showing black. It was definetly on tho, since it kept making sounds it does when you wave the controlers around, the screen was glowing (the "black glow" of an lcd that is on but showing nothing). So I turned it off and on a few times, and it was still the same.

After a few tried, I decided to just try the factory reset again, and lo and behold, it worked again! The screen came on during the factory reset, showing that its erasing everything, and then it booted up normaly. I had to go trough the initial guide and setup again, and the headset then updated itself and the controlers, and it has been working fine since then. I had to re-pair it with my oculus app on my phone, but I didnt have to log in with my facebook account, it was already connected. I reinstalled the games, and its been working just fine. I took it to work to see if it will die on me again, if I take it from its home, but it worked fine there as well. I just makde sure to turn off the guardian before hand, since aparently that can mess it up.

Anyway, the issue seems to have been solved. I hate that it was solved like this, i much prefer clear cut solutions than randomly turning stuff off and on, but here we are nonetheless. I hope this helps someone in the future.

42 replies

MetaStoreHelp
Community Manager
November 25, 2020

Hi there! Please click here to submit a ticket, we'd like to look further into this with you. Thanks so much! -Kassidy

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
July 10, 2022

Mine is doing the same thing it won’t power on and when I plug it into chargers it is in a continues boot loop

MetaStoreHelp
Community Manager
July 10, 2022

Hey there spankdank21519! We hate to hear that you're not able to game due to your headset not powering on! We would like for you to attempt a factory reset on your headset to see if it clears out this issue. If it still persists, we would like for you to enter a support ticket with us here so we can further assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
gorkyporkyAuthorAnswer
New Participant
November 27, 2020
I have solved the issue. For everyone who stumbles over this post in the future, here is what I did:

I was looking for solutions online, and i found someone who had a very similar problem on youtube. He said his led indicator was also shining blue, not white, and lo and behold, mine was also blueish when it was on. Aparently he just left it looping for like 10 minutes and it suddenly worked again. 

Anyway, here is the video: *(ok, aparently i cant post links for some reason, thanks FB, really makes it easiser to help people (like you should be doing actually). The video is titled "Oculus Quest 2 stuck on boot - Fixed (No factory reset)" on youtube if you want to take a gander.)

It wasnt quite as simple with mine tho. I turned it on and left it, and after about 20 minutes it was still looping. I did not plug it in, my reasoning being, it will either boot, or drain the battery completely eventually. So I left it on, and went to work.

After about 2 hours I came back, and noticed that while it still seemed to be looping, the timing was different, and it was making the sounds it makes when it boots normaly. So I tried turning it off with the power button (which didnt work before, i had to use the boot menu to turn it off), and it worked!

Then I turned it back on, and it SOUNDED like it booted up, the screen also turned on, but it was only showing black. It was definetly on tho, since it kept making sounds it does when you wave the controlers around, the screen was glowing (the "black glow" of an lcd that is on but showing nothing). So I turned it off and on a few times, and it was still the same.

After a few tried, I decided to just try the factory reset again, and lo and behold, it worked again! The screen came on during the factory reset, showing that its erasing everything, and then it booted up normaly. I had to go trough the initial guide and setup again, and the headset then updated itself and the controlers, and it has been working fine since then. I had to re-pair it with my oculus app on my phone, but I didnt have to log in with my facebook account, it was already connected. I reinstalled the games, and its been working just fine. I took it to work to see if it will die on me again, if I take it from its home, but it worked fine there as well. I just makde sure to turn off the guardian before hand, since aparently that can mess it up.

Anyway, the issue seems to have been solved. I hate that it was solved like this, i much prefer clear cut solutions than randomly turning stuff off and on, but here we are nonetheless. I hope this helps someone in the future.

New Participant
August 16, 2023

my vr did the boot where it sounded like I worked and did the same thing, so I did the factory reset and it turned on and the meta logo was blinking slowly.

New Participant
November 27, 2020
My Oculus 2 have the same problem. So I connect my left controller with my ocular app on iPhone.  And now I connect right controller with my right hand. Here am I wrong¿
New Participant
November 27, 2020


My Oculus 2 have the same problem. So I connect my left controller with my ocular app on iPhone.  And now I connect right controller with my right hand. Here am I wrong¿



Im sorry, i dont understand what you mean. Why would you connect your controllers to your phone? I didnt even know that was possible. 
New Participant
December 30, 2021

Mine started with a error message about tracking. We rebooted and it’s stuck on a loop of pairing. The app has the oculus paired. I watched the video the other commenter said and I have had it on all night to no avail, it’s still looping. We did the reset with the support and I kept getting booted and then it just got so frustrating. I talked to someone this morning and then they ended conversation with wait for an email. Have not received anything. I’m trying to let this thing die and charge it to see if that kicks it out of the loop. If you get anywhere please share the solution because my poor kid can’t use his Christmas present. 

Participant
March 23, 2023

Thank you for reporting the solution back to us.  I have same exact issue and was about to disassemble.  I appreciate you letting the community know 

New Participant
August 12, 2023

OK I had the same problem. I ran into the same problem. Before you do the factory reset do this. Delete the Meta Quest mobile app from your phone, the app will be saying that your phone has no internet connection even thought it does. Then power down your head set using the boot menu. Re-install the Meta mobile app back on your phone and sign in. The try and start your head set normally. This should resolve the issue. It has something to do with the mobile app. 

CookiesNScream
Honored Contributor
August 16, 2023

Thanks so much for sharing that awesome tip Broskie87, I hope it's able to help other members of our community that might be having the same issue. You rock! 🙂

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
New Participant
February 20, 2024

mine has the same exact problem but the power light thingy is not on at all any tips or ideas would be great really dont have the money for a new quest 2

 

MetaStoreHelp
Community Manager
February 21, 2024

Hey there, jiggabojones and Jester1068. We definitely want to make sure you're able to get back into VR, so we do suggest if you haven't already, make sure the headset is fully charged. From there, hard reboot the device by holding the power button for 30 seconds. If any issues continue, please send us a PM! 

To do so, either select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed in to the community first to send us a private message. We'd love to take a further look into your devices!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Participant
February 20, 2024

I have the same unresolved problem.

Participant
March 3, 2024

I have the same booting problem....and no It will not let me factory reset.  I cannot factory reset with the meta app because the quest 2 will not boot so it cannot connect to the app.  I only had the unit for 6 weeks.  Very frustrating.  I think meta does this on purpose with updates.