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Hggds
New Participant
March 10, 2023
Solved

My setup keeps asking for a business account email and I'm not a business

Strange thing with my Oculus Quest 2 setup.  The setup goes directly to requesting business information and will shut down when I select decline.   Since I am not a business it doesn't make sense why this information is being requested.  Can someone explain please what I should do?

    The1stDarkLordMorgothAnswer
    Honored Contributor
    May 27, 2024

    THIS IS NOT A SOLUTION - MARKING FOR VISABILITY

    Hey guys! This thread has been going on for a while, and a lot of new faces seem to have joined in. Because of that, I want to reiterate the marked solution that the previous mod mentioned, as the workaround seems to have helped users dealing with this issue.

    @TheAntiSocializer

    Hey everyone! Thanks for reaching back out to us on this issue. We've gotten this flagged with our internal team for them to further review. 

    If you've purchased the device from an unauthorized 3rd party (neighbor/friend/second hand shop), I do recommend reaching back out to them for further assistance since the device could be tied to Meta Quest for Business.

    If your headset has been in use for some time and you're just now running into this issue, please feel free to post your experience here in the thread.

    In addition, there is a workaround the community is trying out:

    • Try another browser or make sure your signed  into Facebook account on that browser before you start 

    If this does not work please submit a ticket with support using this following link!

    If you've tried the workaround mentioned above and are still having trouble, please send a private message to MetaStoreHelp or submit a ticket with the link provided. Hope this helps!

    Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
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    businessxplorer
    New Participant
    March 13, 2025

    It sounds like your Oculus Quest 2 is mistakenly launching the Meta Quest for Business setup instead of the standard consumer setup. This issue typically occurs due to a misconfiguration in your account or headset settings.

    How to Fix It:

    1. Check Your Meta Account Type:

      • Log into your Meta account (meta.com) and verify that it is a personal account, not a business one.
      • If it’s mistakenly set up as a business account, consider creating a new personal Meta account.

    2. Factory Reset Your Quest 2:

      • Hold the power button and volume down button simultaneously until the boot menu appears.
      • Use the volume buttons to select Factory Reset, then press the power button to confirm.
      • Set up your device again using a personal Meta account.

    3. Use the Meta Quest App:

      • Download the Meta Quest app on your phone.
      • Log in with your personal account and follow the setup instructions.

    4. Check for Software Updates:

      • If you manage to bypass the business prompt, navigate to Settings > Software Update and ensure your Quest 2 is running the latest version.

    Need More Help?

    For direct support, visit Meta Support and submit a request for further assistance. Let me know if you need more help! 🚀

    Rocman202
    New Participant
    July 2, 2025

    I just found a solution last night for my new Quest 3S. I downloaded the Meta Horizon app. Entered the information the app needed. It bypassed the work/school email stuff. I hope this works for you as well. 

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