New Participant

Solved

New Meta Quest 3s stuck on applying software update

48 replies
10143 views

Hi,

Hoping someone can answer my question below as currently frustrated with new device.

New Meta Quest 3s is stuck on 'applying software update'. Have tried factory reset on the headset (the headset has not yet registered with the app on my phone so cannot factory reset from my phone).

Following factory reset, the headset just goes back into the same applying software update loop but does not progress.

Is there a solution to this or do I just return the new headset for a refund?

DwightMc25Answer

Inspiring

Update 12/6 3:36 pm PST: Thanks everyone for bringing this to our attention. Our teams have resolved the issue. You should now be able to setup your headset as normal. Leaving the original message in case anyone still needs help.

Hey everyone,

Thank you for bringing this to our attention. Our teams are currently investigating the reports and working towards a solution. In the meantime, we recommend using our software update tool, which may help resolve the problem. We appreciate your patience and understanding as we work to address this issue.

Thanks,

Dwight

C

corasona

New Participant

Same here. Terrible first impression of the device. No advise I can find helps.

M

MoleychapAuthor

New Participant

Agree! - First impressions are not good, hence considering just boxing it up and returning. Unfortunately, it was to be a Christmas gift so would prefer to solve issue if possible......

A

AshSavy

Participant

Been struggling with this same problem since last night. Left it on all night and now this morning it's still having the same issue.

M

MoleychapAuthor

New Participant

Sounds like a common problem. You would think the tech team could come up with a fix!

DasBearski

Honored Contributor

I'm getting reports of this issue on one of my videos. Running the update tool fixes it.

https://www.youtube.com/watch?v=SX1jzwWKqDE&lc=UgxsMv-0NB-DptYpT9d4AaABAg

I know just enough about tech to look like I know what I'm doing.

A

AshSavy

Participant

Tried this and it's still has the same problem. The windows on the computer says "Opps ran into a snag" every single time it reaches 99 and 100% download.

DasBearski

Honored Contributor

Try a different cable/port.

I know just enough about tech to look like I know what I'm doing.

S

SaintLucca

Participant

just bought the 3s headset, and I thought I was just unlucky.
the first impression is absolutely terrible

M

MoleychapAuthor

New Participant

That worked for me. Thank you for your help - Much appreciated!!

T

tplulibre

New Participant

Same issue here. First boot an hour ago. Stuck in upgrade. Hey meta was wring with your device. Are you hoping to sell thise a lot at Christmas because with such first upgrade issue you are going to mess around in lots of houses...

T

tplulibre

New Participant

After following instruction from software update tool I was able to upgrade and get this working but what a silly situation to have to do that to get this working...

B

BoardWolf

New Participant

You guys make all of that sound so easy. Lol. I’m so confused. I can’t get anything to work. Meta Quest is about to lose a customer, I shouldn’t have to jump through hoops or search for answers to use a device I just purchased. First impression is not good.

H

HavocMaxi01

New Participant

Hey, I just bought my Quest3 and I ran into the same Problem. Even with Sideloading i have no luck. It says i disconnected my Device (Fun Fact: The quest has been sitting on my desk next to my PC for around 45mins connected to it) Is there another Workaround for it?

B

Boyobs1

New Participant

Same problem here any solutions???

B

Boyobs1

New Participant

I work in one the store who sells meta quest in my country and using my knowledge i managed to get a new one but this one has the same issues, it is so frustrating

Show more replies

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO