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adnanuddin111
New Participant
August 4, 2025
Question

OCULUS GO SETUP ERROR

Hi there,

I have just bought a oculus go from marketplace and it looks like it’s not letting me do the setup. I tried on different phones it just stops as video for health doesn’t not let me proceed. 
Iam unable to contact support. Is there anyone who has the solution for this to get started.

iam stuck at this page.

Thanks a lot in advance.

 

    1 reply

    Choleni
    Choleni
    Honored Contributor
    August 4, 2025

    Hi adnanuddin111​ 🙂

    The setup of the Go does not work with the current version of the Horizon app, you'll need an older version of the app just for the setup..... after finishing the setup you can use the latest version of Meta Horizon.

    The solution in the thread below - it's for Quest 1 but also works with the Go -  describes what you must do and includes a link to an older version..... maybe you must try various versions to get it working though.

    Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

     

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