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Dodioculus
New Participant
July 30, 2025
Question

Oculus Go stuck in "Health and security" step

Hi,

I'm trying to configure a new reset Oculus Go, but the "Continue" button remains grey and unclickable, at the video step (and the video doesn't launch too)

 

I've made this several times before with my other Oculus Go, but this time, impossible to finalize the installation process.

Any idea ?

Thanks 

    2 replies

    Choleni
    Choleni
    Honored Contributor
    July 30, 2025

    Hi Dodioculus​ 🙂

    The setup doesn't work with the current version of the Meta Horizon app. There are several posts about that here.

    You'll need an older version of the app.... only for setup, after that you can use the latest version again.

    The solutionin in the thread below - it's for Quest 1, but works also for the Go -  describes what you must do and includes a link to an older version.... maybe you must try various versions though.

    Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

    Good luck🤞

     

      DodioculusAuthor
      New Participant
      July 30, 2025

      Thanks a lot for your help ;-)

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