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Anonymous
December 17, 2022
Question

Oculus quest 1 apply update stuck

Hi got a used oculus quest one it was factory reset and when I set it up with new account it set update 1 of 2 will restart now its been 4 hours still saying the same thing help

    46 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 17, 2022

    Hey there Anonymous! Welcome to the VR family! We see your initial VR experience hasn't been the best so far, it's definitely never fun waiting on updates. We'd love to help het you in the game! Here are some tips to help get your device past the initial updates:

    1. If you haven't already, plug your Quest in with the charger that came in the box.
    2. Wait at least 30 minutes, or until your device is sufficiently charged.
    3. Your updates should resume automatically while your headset is plugged in and charging.
    4. If the updates don't resume within 1 hour, please reboot your headset.

    We hope this helps!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 18, 2022

    Hey there, Anonymous! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    jc0607
    New Participant
    April 13, 2023

    i have the same problem and your solution is not working 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      April 13, 2023

      jc0607 running across the same problem? Have you tried rebooting the headset or letting it die before charging it for an automated update? 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Jeque6
        New Participant
        July 2, 2023
        I'm having this issue as well.
         
        I've tried:
        - Factory resetting the headset;
        - Discharging it completely;
        - Letting it "update" for multiple hours while plugged in.
         
        @MetaQuestSupport Can you give us the zip file for the latest Quest 1 software to sideload it with adb? I think this could be our best bet at resolving the issue.
         
        Thank you!
        Jeque6
        New Participant
        July 3, 2023
        Hi,
         
        To avoid confusion, I just want to note that I'm Jeque6, not VXR9. In the current state the headset is in, I don't have access to the screenshot tools, but I took a picture of the screen.
         
        What happens is that during the initial update process, the first update (1 of 2) downloads fine, but the system restart indefinitely when it tries to apply it.
         
        The expected behavior is: After the message "Applying update 1 of 2. The headset will restart in a moment.", the headset would restart and start downloading update 2 of 2.
         
        The current behavior is: After the message "Applying update 1 of 2. The headset will restart in a moment.", the headset restarts and keeps applying update 1 of 2 after the restart. It does this indefinitely.
        CuloDiGreco
        New Participant
        August 9, 2023

        How did you go with fixing this? having the same issue

         

        VXR9
        New Participant
        July 4, 2023

        The updates did install and the unit is functioning.  

        But, performance isn’t quite as expected.  Load time at startup is still painfully slow.  Loading apps is also slow.  

        I completed a factory reset thinking this would correct the issues, but still slow.  

        biscuitsngravyy
        Honored Contributor
        July 4, 2023

        What do you mean by performance isn't quite as expected? The Quest 1 won't be getting any performance enhancing updates going forward so it may start to feel slower and slower compared to more modern devices. 

        55 BURGERS 55 FRIES 55 TACOS 55 PIES 55 COKES 100 TATER TOTS 100 PIZZAS 100 TENDERS 100 MEATBALLS 100 COFFEES 55 WINGS 55 SHAKES 55 PANCAKES 55 PASTAS 55 PEPPERS AND 155 TATERS
        VXR9
        New Participant
        July 4, 2023

        Performance has to do with the following:

         

        ”Boot time” at startup.  This is still really slow.  

        Starting and switching apps is also really slow.  

        Some in app items not working.  For example, when using the browser, the “keyboard” won’t load sometimes.  

        To answer a previous question regarding charging the unit for two hours—I’ve seen the light both white as well as green.  

        biscuitsngravyy
        Honored Contributor
        July 4, 2023

        Slow in relation to what? I guess I'm trying to identify whether you're saying it's slower after doing the recent update or if you were expecting the update to improve the general performance of the Quest 1? 

        55 BURGERS 55 FRIES 55 TACOS 55 PIES 55 COKES 100 TATER TOTS 100 PIZZAS 100 TENDERS 100 MEATBALLS 100 COFFEES 55 WINGS 55 SHAKES 55 PANCAKES 55 PASTAS 55 PEPPERS AND 155 TATERS
        VXR9
        New Participant
        July 4, 2023

        I let a neighbor use it.  When I got it back, it was super slow compared to how it used to run.  

        I was thinking a factory reset would restore performance.  

        But, I had issues with the update.  After the update did install, performance didn’t return as expected.  

        it works, just not as it did before.  

        biscuitsngravyy
        Honored Contributor
        July 5, 2023

        It might be worth checking to see how much space you have used up on your device. If you're filling up the hard drive it might be worth considering limiting the amount of apps/games you have installed to see if that helps. I haven't heard of any issues with the latest Quest 1 update, and all of the updates the Quest 1 receives now are just bug fixes and security updates. It may be worth putting in a bug report to see if there's something the engineers can investigate. 

        55 BURGERS 55 FRIES 55 TACOS 55 PIES 55 COKES 100 TATER TOTS 100 PIZZAS 100 TENDERS 100 MEATBALLS 100 COFFEES 55 WINGS 55 SHAKES 55 PANCAKES 55 PASTAS 55 PEPPERS AND 155 TATERS
        Jeque6
        New Participant
        August 11, 2023

        I let it update while plugged in for about one more day and it eventually managed to unstuck itself...

          CuloDiGreco
          New Participant
          August 14, 2023

          How long did you leave it to update for in total for?  Its been a whole 24 hours 😞

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            August 15, 2023

            Hey there CuloDiGreco! We're understand you're experiencing a delay in updating your Quest software and we get how much of an inconvenience this can be. Not to worry, we are here to lend a helping hand! 

             

            Have you tried the previous troubleshooting steps provided to see if that helped? Please see them below: 

             

            1. If you haven't already, plug your Quest in with the charger that came in the box.
            2. Wait at least 30 minutes, or until your device is sufficiently charged.
            3. Your updates should resume automatically while your headset is plugged in and charging.
            4. If the updates don't resume within 1 hour, please reboot your headset.

            If you're still having experiencing this delay, please reach out to us so we can look into this further. We are always here to help! 

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            LoicDeFrance
            Participant
            December 28, 2023

            I have the same problem, here is a capture of the Meta Quest (latest version 245.1.0.16.120) application in Android:

             

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